Hailey Collin
Wyoming,MN
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity through leadership. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Of House Manager
Donatelli's
01.2016 - Current
- Responsibilities include:
- Managing a staff of over 30 people effectively
- Working directly with customers
- Problem-solving
- Handling performance reviews
- Team building
- Training new employees efficiently and quickly
- Manage day-to-day FOH operations to drive quality and standards, and meet customer expectations.
- Perform cash handling activities and secure nightly bank deposits.
- Analyze customer feedback and implement strategies to improve customer satisfaction.
- Demonstrate leadership by maintaining cleanliness and organization, and delegating roles effectively to employees.
- Manage staff schedules and maintain adequate coverage for all shifts.
Chemical Technician
Rocco Altobelli Salons
01.2021 - 01.2023
- Responsibilities include:
- Meeting and consulting with new clients daily to meet their needs
- Always taking new classes to learn new techniques
- Helping with scheduling and keeping things tidy around the salon
Education
Certification - UX/UI Design
University Of Minnesota Bootcamps
Minnesota01.2024
Skills
- POS system operations
- Health code enforcement
- Service prioritization
- Training and coaching
- Staff supervision
- Reservation management
- Performance evaluation
- Assignment delegation
- Complaint handling
- Employee scheduling
- Customer service delivery
Certification
Credly Hailey Collin -
https://www.credly.com/badges/0ce73a8c-ac7c-48e9-abae-0323fdfba08f
Timeline
Chemical Technician
Rocco Altobelli Salons
01.2021 - 01.2023
Front Of House Manager
Donatelli's
01.2016 - Current
Certification - UX/UI Design
University Of Minnesota Bootcamps
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