Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Hailey Heffner

Saint Francis

Summary

Compassionate Lead Residential Counselor and Server known for high productivity and efficient task completion. Excel in crisis intervention, behavioral management, and program development to support diverse client needs. Strong leadership, communication, and empathy skills ensure effective collaboration with both clients and team members for optimal outcomes.

Overview

2
2
years of professional experience

Work History

Server

Dennys Restaurant
Otsego
01.2025 - 04.2025
  • Greeted customers and took food and drink orders promptly.
  • Delivered meals to tables while ensuring guest satisfaction.
  • Maintained cleanliness of dining area and server station throughout shifts.
  • Collaborated with kitchen staff to ensure timely order preparation.
  • Processed payments accurately using point-of-sale system.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Handled customer inquiries and resolved issues effectively during service.
  • Restocked supplies and organized dining materials as needed for service efficiency.
  • Provided excellent customer service to ensure satisfaction.

Lead Residential Counselor

Volunteers of America Minnesota
Anoka
04.2024 - 12.2024
  • Supervised daily activities of residents in supportive housing program.
  • Implemented individualized care plans for residents' emotional and behavioral needs.
  • Facilitated group discussions to promote positive communication among residents.
  • Coordinated recreational activities to enhance social skills and community engagement.
  • Maintained accurate documentation of resident interactions and progress notes.
  • Communicated effectively with multidisciplinary teams regarding resident concerns.
  • Trained new staff on best practices for resident support and safety protocols.
  • Mediated conflicts between residents to foster a harmonious living environment.
  • Collaborated with counselors and parents to report youth behavior and progress.
  • Monitored daily activities within the residence hall to ensure safety standards were met.
  • Developed weekly schedules for all staff members and monitored their performance.
  • Organized special events throughout the year such as holiday parties or outings that would help foster social skills among residents.
  • Encouraged clients to participate in recreational activities such as sports, art classes, music lessons.
  • Provided crisis intervention services when needed including but not limited to suicide prevention efforts or conflict resolution techniques.
  • Ensured compliance with all applicable laws and regulations regarding residential care facilities.
  • Implemented behavioral interventions when necessary to address inappropriate behaviors displayed by clients.
  • Created an environment of positive reinforcement for clients to promote personal growth and development.
  • Participated in case reviews and provided feedback on current status of each client's progress towards treatment goals.
  • Responded promptly to emergency situations involving clients or staff members in accordance with established protocols.
  • Conducted routine checks on client's physical health, mental well-being, and progress towards treatment goals.
  • Maintained accurate records of client behavior, progress notes, incident reports.
  • Provided direct supervision and instruction to a team of residential counselors.
  • Assisted with the development of individual treatment plans for each client.

Server

Dennys Restaurant
Otsego
04.2023 - 07.2024
  • Greeted customers and took food and drink orders promptly.
  • Delivered meals to tables while ensuring guest satisfaction.
  • Maintained cleanliness of dining area and server station throughout shifts.
  • Collaborated with kitchen staff to ensure timely order preparation.
  • Processed payments accurately using point-of-sale system.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Handled customer inquiries and resolved issues effectively during service.
  • Restocked supplies and organized dining materials as needed for service efficiency.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.

Education

High School Diploma -

Saint Francis High School
Saint Francis
06-2022

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Problem solving
  • Crisis intervention
  • Team leadership
  • Team collaboration

Affiliations

  • Photography
  • Art
  • Writing

Accomplishments

I have received various recognitions in my time, but my favorite would have to be my certificate I received in a team meeting for excelling in managing conflict, calming tense situations, and putting out metaphorical "fires".

Timeline

Server

Dennys Restaurant
01.2025 - 04.2025

Lead Residential Counselor

Volunteers of America Minnesota
04.2024 - 12.2024

Server

Dennys Restaurant
04.2023 - 07.2024

High School Diploma -

Saint Francis High School

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Hailey Heffner