Hailey Maloney

I assist my residents that i’m assigned to with cares including escorts to events and meals, administer medications, assisting with house-keeping, use Golvos, Sabinas, and Gait Belts for transfers, and ensure my residents are safe and comfortable.

• Assisted residents with daily living activities and personal care needs.
• Coordinated social activities and events for resident engagement and community building.
• Communicated effectively with residents, families, and staff to address concerns.
• Maintained a safe and clean environment following health and safety regulations.
• Documented resident interactions and observations in care plans accurately.
• Completed routine rounds, checking with residents to meet care needs.
• Made beds daily and performed light housekeeping duties in resident apartments and common areas.
• Welcomed new residents and assisted with community adjustment.
• Responded to emergency situations within the residence hall.
• Participated in regular staff meetings with Resident Director.
• Supervised medication administration, personal hygiene, and other activities of daily living.
• Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
• Responded and assisted with diverse needs of residents on wing.
• Collaborated with Resident Directors on programming initiatives for the residence hall.

• I worked as a hostess, but primarily as a server as well as helping in the kitchen a handful of times. I developed customer service skills, increased knowledge of being a team member and working well with others, and ensuring costumer satisfaction.
• Greeted and seated guests promptly upon arrival at the restaurant.
• Managed reservation system to optimize seating arrangements during peak hours.
• Provided menus and explained daily specials to enhance guest experience.
• Coordinated with servers to ensure timely service for dining guests.
• Maintained cleanliness and organization of waiting area for guest comfort.
• Assisted in training new hostesses on operational procedures and customer service standards.
• Collaborated with kitchen staff to communicate wait times and special requests accurately.
• Greeted guests warmly upon arrival, seating them promptly.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Built positive relationships with other front-of-house and kitchen staff.

• I worked as a cashier part time for a few of months until they shut down due to the owner being sick. I was fortunate enough to work with a family-owned business, working with the owner on baking, prepping, cleaning, and managing orders.
• Maintained cleanliness and organization of the checkout area.
• Handled cash and electronic payments accurately.
• Trained new staff on checkout procedures and store policies.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Greeted customers and answered any questions they had about the store's products and services.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Issued receipts, refunds, credits or change due to customers.
• Balanced daily transactions on a computerized point-of-sale system.