Hailey Ressie
Rochester
Summary
Experienced in customer service, thriving on engaging with new individuals and providing assistance. Demonstrating exceptional efficiency in task completion, consistently meeting deadlines. A team player by nature, actively contributing to collaborative efforts and taking responsibility for actions.
Overview
3
3
years of professional experience
Work History
Operations Team Member
Lifetime Athletic Club
11.2024 - Current
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for goods and services procurement.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Server
Maynards Excelsior
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Apartment Leasing Sales Representative
Village Green
11.2023 - 06.2024
- Conducted thorough background checks on prospective tenants to ensure quality occupancies
- Prepared detailed reports on property performance, occupancy rates, and financials for stakeholders
- Implemented marketing strategies to attract new tenants and reduce vacancy rates
- Maintained up-to-date knowledge of real estate market trends to inform strategic decisions
- Handled administrative work to smooth new resident move-in processes
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
Customer Sales Representative
Lululemon
10.2023 - 04.2024
- Followed sales call handling procedures to improve sales potential
- Collaborated with sales team members to strategize and achieve sales objectives
- Educated guests on quality and performances of specific clothing items
- Unloaded, unboxed and transported incoming merchandise
- Used POS system to scan customer purchases, calculate prices and process transactions
Server
Rochester Golf And Country Club
04.2023 - 08.2023
- Fostered fun atmosphere and family-style work environment consistent with company brand
- Assisted guests with making menu choices and took note of special requests
- Showed enthusiasm and knowledge about new products and special promotions
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Handled multiple tables simultaneously with high service quality
Sales Representative
The Prom Shop
12.2021 - 04.2023
- Unloaded, unboxed and transported incoming merchandise
- Welcomed customers and offered quick assistance to handle diverse needs
- Recommended products to match customer budget and preferences
- Went above and beyond customer expectations for exceptional shopping experience
- Asked open-ended questions to identify customers' needs
- Worked with marketing team to grow the businesses social media accounts
Education
High School Diploma -
Byron Highschool
Byron, MNSkills
- Effective Communication
- Multitasking
- Sales and Marketing
- Critical Thinking
- Interpersonal Skills
- Attention to Detail
- Clear Communication
- Operational efficiency
Timeline
Operations Team Member
Lifetime Athletic Club
11.2024 - Current
Server
Maynards Excelsior
10.2024 - Current
Apartment Leasing Sales Representative
Village Green
11.2023 - 06.2024
Customer Sales Representative
Lululemon
10.2023 - 04.2024
Server
Rochester Golf And Country Club
04.2023 - 08.2023
Sales Representative
The Prom Shop
12.2021 - 04.2023
High School Diploma -
Byron Highschool
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