Haley Bellcour
Big Lake
Summary
Dynamic professional with extensive experience in patient care coordination at University of Minnesota Physicians. Expert in patient scheduling and adept at problem-solving, ensuring seamless communication between patients and care teams. Recognized for adaptability and attention to detail, consistently delivering high-quality service and enhancing patient satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Complex Scheduler - Oncology
University of Minnesota Physicians
02.2023 - Current
- Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
- Partners with patients to resolve questions and concerns.
- Follows standard processes and workflows to ensure safety and reliability.
- Gather and document information to help facilitate communication between the patient/caregiver and care team.
Patient Care Coordinator/Administrator
Realief Neuropathy Centers
09.2018 - 10.2022
- Work one on one with patients to ensure the highest quality care.
- Build and manage all laser therapist’s schedules.
- Conduct consultations with new potential patients.
- Answer all phone calls including inquiries, billing, and insurance. Communicate patient needs with laser therapists as well as providers. Create and distribute marketing tactics and strategies for new patient inquires.
- Assist with AP and AR monthly duties.
Assistant Member Service Manager
Lifetime Fitness
08.2011 - 09.2018
- Sets the standard for the Member Services Department.
- Completes all member paperwork while ensuring exceptional member satisfaction.
- Proactively promoted Lifetime services, policies, procedures to prospective and current members.
- Balanced all cash drawers, created staff schedules and managed entire Member Service team to understand all policies and procedures.
Education
AAS Executive Administrative Professional -
Hennepin Technical College
Brooklyn Park, MNSkills
- Adaptability
- Multi-tasking
- Communication
- Problem solving
- Detail oriented
- Epic and Advanced MD
- Patient scheduling
- Communication skills
- Attention to detail
- Time management
Certification
Workplace Administrative Assistant
Timeline
Complex Scheduler - Oncology
University of Minnesota Physicians
02.2023 - Current
Patient Care Coordinator/Administrator
Realief Neuropathy Centers
09.2018 - 10.2022
Assistant Member Service Manager
Lifetime Fitness
08.2011 - 09.2018
AAS Executive Administrative Professional -
Hennepin Technical College
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