Haley Johnson
Woodbury
Summary
Accomplished Spa Director excelling in revenue growth strategies and team performance management. Developed KPI tracking systems and customer retention initiatives, leading to increased profitability and enhanced client experiences. Adept at balancing people leadership, financial performance, and brand identity development.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Spa Director
Sunbear Salon & Medical Spa
White Bear Lake
09.2019 - Current
- Executed revenue-driving strategies through service menu optimization and retail expansion initiatives to maximize profitability.
- Oversaw daily operations, scheduling, inventory, and compliance for seamless business functions.
- Led development and management of multidisciplinary team focused on performance and retention.
- Established vendor partnerships that enhanced product offerings and elevated client satisfaction.
- Developed KPI tracking systems to monitor retention, rebooking, and service utilization metrics.
- Spearheaded staff engagement initiatives through incentive programs and team development strategies.
- Coordinated marketing strategies to strengthen brand identity and attract new clientele.
- Implemented inventory management systems for efficient product tracking and ordering processes.
Spa Manager
Spa810
Stillwater
03.2019 - 09.2019
- Managed daily operations to deliver seamless service and maintain high client satisfaction.
- Oversaw scheduling to support sales performance and improve customer satisfaction initiatives.
- Contributed to establishing and promoting core company values, fostering a cohesive team environment.
Operations Team Lead
Victoria's Secret & PINK
Woodbury
03.2018 - 08.2019
- Oversaw store operations, focusing on floor-set merchandising and effective team coordination.
- Supported leadership in optimizing sales and operational performance during peak seasons.
- Coordinated inventory management, ensuring stock levels and product availability met customer demand.
Education
Associate of Arts - Esthetics Program
Aveda Institute of Arts
Minneapolis, MN01-2019
High School Diploma -
Stillwater Area High School
Stillwater, MN05-2018
Skills
- Service menu design
- Revenue optimization
- KPI tracking and revenue growth strategy
- Client retention and acquisition strategies
- Service recovery
- Inventory and vendor management
- Compliance management
- Media marketing strategy
- Team leadership
Languages
Spanish
Professional
Certification
MN Esthetician Salon Manager License
Timeline
Spa Director
Sunbear Salon & Medical Spa
09.2019 - Current
Spa Manager
Spa810
03.2019 - 09.2019
Operations Team Lead
Victoria's Secret & PINK
03.2018 - 08.2019
Associate of Arts - Esthetics Program
Aveda Institute of Arts
High School Diploma -
Stillwater Area High School