Hamsa Jibril
Mental Health And Patient Care Coordinator
Saint Paul,MN
Summary
Compassionate and skilled professional with extensive experience in healthcare, specializing in direct support, mental health care, and patient management. Certified in working with vulnerable populations and mental health crises. Adept at documentation systems like THERAP and EPIC, with a focus on fostering dignity, safety, and growth for individuals under care. Proven ability to collaborate across teams and manage complex situations with empathy and efficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Direct Support Professional
Opal Services
08.2019 - Current
- Deliver individualized care and support to clients in mental health homes, promoting independence and well-being
- Administer medications, assist in daily living activities, and support community integration efforts
- Utilize THERAP for comprehensive documentation of client progress, incidents, and care plans
- Actively de-escalate challenging situations, ensuring client and team safety
Mental Health Support Professional
MDM Rubicon
12.2019 - 09.2020
- Provided support to individuals with mental health conditions, addressing behavioral challenges and promoting self-reliance
- Facilitated therapeutic activities and coordinated with care teams for tailored treatment plans
- Delivered detailed documentation and progress notes using electronic systems
IT Help Desk
Saint Paul College
08.2019 - 01.2020
- Delivered technical support for faculty, staff, and students, resolving hardware, software, and network issues
- Maintained records of technical issues and solutions for knowledge sharing
- Provided exceptional service through phone, email, and in-person interactions
Mental Health House Lead
Zumbro Housing
11.2018 - 12.2019
- Oversaw daily operations for a residential facility, managing schedules and supervising support staff
- Led behavior management initiatives and ensured compliance with care standards and regulations
- Provided direct care and maintained open communication with families, residents, and healthcare professionals
Education
Bachelor of Science - Management Information Systems
Metropolitan State University
Saint Paul, MN 08.2021 - 05.2023
Associate of Science - Information Technology
Saint Paul College
Saint Paul, MN 08.2019 - 05.2021
Skills
- Patient Care and Safety
- Mental Health Crisis Management
- Medication Administration
- Behavioral Support Planning
- Documentation Systems (THERAP, EPIC)
- Vulnerable Adult Support
- Interdisciplinary Collaboration
- EMR Systems Utilization
- Effective Communication and De-escalation
Certification
Vulnerable Adult Certification
Timeline
Bachelor of Science - Management Information Systems
Metropolitan State University
08.2021 - 05.2023
Mental Health Support Professional
MDM Rubicon
12.2019 - 09.2020
Direct Support Professional
Opal Services
08.2019 - Current
IT Help Desk
Saint Paul College
08.2019 - 01.2020
Associate of Science - Information Technology
Saint Paul College
08.2019 - 05.2021
Mental Health House Lead
Zumbro Housing
11.2018 - 12.2019
Vulnerable Adult Certification
Mental Health Crisis Management
First Aid and CPR Certified
Medication Administration Training
De-escalation and Conflict Resolution
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