Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Hanna Hayko

Minneapolis,MN

Summary

Detail-oriented graduate student pursuing a Master’s degree in Forensic Psychology with experience in high-volume, compliance-driven environments. Proven ability to manage competing priorities, maintain accuracy under pressure, and communicate effectively with diverse populations. Strong background in customer-facing operations, conflict de-escalation, training, and documentation. Seeking to transition into an entry-level professional role in a structured, growth-oriented organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cocktail Waitress and Bartender

Running Aces Casino, Hotel & Racetrack
05.2022 - 01.2026
  • Managed high-volume customer interactions in a regulated casino environment while maintaining professionalism and accuracy.
  • Processed cash and electronic transactions with consistent accountability and attention to detail.
  • Executed orders precisely while prioritizing multiple requests under strict time constraints.
  • De-escalated conflicts involving intoxicated or upset individuals to ensure safety, compliance, and positive guest outcomes.
  • Adhered to organizational procedures, safety regulations, and compliance standards.
  • Served as a designated trainer, onboarding new employees and reinforcing service and workplace expectations.

Food Service Cashier

Running Aces Casino, Hotel & Racetrack
03.2022 - 05.2022
  • Delivered consistent customer service while accurately processing transactions in a fast-paced environment.
  • Recognized for reliability, adaptability, and strong work ethic, resulting in promotion within a short timeframe.
  • Contributed to guest satisfaction and increased sales through professional communication and problem-solving.

Lead Style Advisor

Justice Tween Brands
06.2019 - 08.2020
  • Supported sales and customer service operations while assisting leadership in meeting performance goals.
  • Trained and mentored new employees, contributing to team development and retention.
  • Demonstrated leadership through decision-making, teamwork, and effective communication in a retail environment.

Style Advisor

Justice Tween Brands
04.2017 - 06.2019
  • Provided individualized customer assistance, contributing to repeat business and customer loyalty.
  • Maintained accurate inventory organization and ensured a clean, orderly sales floor.
  • Supported daily operational tasks and team collaboration.

Education

Masters - Forensic Psychology

University of North Dakota
Grand Forks, ND
05-2026

Bachelor's Degree - Psychology

St. Cloud State University (SCSU)
St. Cloud, MN
05-2022

Skills

  • Attention to Detail
  • Written & Verbal Communication
  • Conflict De-escalation
  • Time Management & Prioritization
  • Training & Onboarding
  • Documentation & Accuracy
  • Social perceptiveness

Certification

Adult, Child, and Baby First Aid/CPR/AED, Red Cross

Volunteer Experience

  • Beyond the Label Volunteer, St. Cloud State University, St. Cloud, Minnesota, 01/01/22, 05/01/22, Advocating for myself and other students who have mental and physical disabilities. Attended panels and meetings, helped provide a newfound awareness, and encouraged accessibility within the school.
  • Volunteer Notetaker, St. Cloud State University, St. Cloud, Minnesota, 01/01/22, 05/01/22, Took notes in the classroom for students with both visible and invisible disabilities. Took a newfound awareness as to how vital perspective and outlook are.
  • Police Explorer, Anoka Police Department, Anoka, Minnesota, 08/01/16, 08/01/18, Obtained experience with law enforcement personnel and learned the basics of policing legal aspects, and law enforcement techniques. Taught how to look at things from an objective standpoint when conflict arises and learned the benefits of staying calm in stressful situations.

Timeline

Cocktail Waitress and Bartender

Running Aces Casino, Hotel & Racetrack
05.2022 - 01.2026

Food Service Cashier

Running Aces Casino, Hotel & Racetrack
03.2022 - 05.2022

Lead Style Advisor

Justice Tween Brands
06.2019 - 08.2020

Style Advisor

Justice Tween Brands
04.2017 - 06.2019

Masters - Forensic Psychology

University of North Dakota

Bachelor's Degree - Psychology

St. Cloud State University (SCSU)
Hanna Hayko