Hannah Anderson
Belle Plaine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Shopper
Instacart
04.2024 - Current
- Executed daily shopping tasks with precision and attention to detail.
- Coordinated product selection based on customer preferences and requirements.
- Maintained inventory accuracy through regular stock checks and updates.
- Adapted to changing inventory levels, ensuring timely fulfillment of orders.
- Resolved customer inquiries promptly, fostering positive relationships and satisfaction.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
Call Center Customer Service Representative
EFS Facilities Services
03.2017 - 11.2017
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Used available resources to provide efficient and accurate solutions for customer service requests.
Housekeeper
Auburn Manor Apartments
07.2016 - 02.2017
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained cleanliness and organization in common areas, enhancing resident satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
Bachelor of Science - Business Management
The University of Phoenix
Phoenix, AZ04-2027
Skills
- Call Center Operations
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Transaction Processing
- Creative Problem Solving
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Customer Service
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
- Strong work ethic
- Customer service
- Attention to detail
Additional Information
I do have some gaps in my resume from unexpected life events, my husband was in the Army and was KIA while deployed over in Iraq. After that our daughter battled brain cancer for five years, and passed away as well. I took time off to mourn the loss of them. I am currently a shopper through Instacart but would like to get back out there into the work field, and learn the skills pertaining or relevant to the bachelor degree that I am currently pursuing.
Timeline
Shopper
Instacart
04.2024 - Current
Call Center Customer Service Representative
EFS Facilities Services
03.2017 - 11.2017
Housekeeper
Auburn Manor Apartments
07.2016 - 02.2017
Bachelor of Science - Business Management
The University of Phoenix