HANNAH BELLANGER
Saint Paul
Summary
Experienced in managing complex claims processes and resolving disputes efficiently. Utilize advanced analytical skills and industry knowledge for accurate case assessments. Proven track record of achieving favorable outcomes through negotiation. Extensive experience in general and specialized healthcare facilities, interfacing with individuals at all levels. Excellent interpersonal communication skills, attention to detail, and task-oriented approach contribute to consistent success. Well-versed in insurance options and a problem solver who maintains a pleasant and professional demeanor. Thrives on challenges, excels under pressure, and possesses strong communication skills. Expertise extends to medical admissions process and insurance information, making a valuable asset in this field.
Overview
18
18
years of professional experience
Work History
Manager of Operations
The Cleaning Queens LLC
06.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
Patient Account Services/Medical Claims Specialist
Professional Service Bureau
01.2017 - 10.2023
- Identifying, researching and resolving member and all other internal and external customer concerns, problems and issues in a timely and professional manner.
- Discuss and educate family members on various services offered by the hospital and methods of payment for those services including but not limited to Medicare, Medicaid, Insurance and Private Pay.
- Help resolve patient problems with claims, enrollment, billing, pharmacy as well as explaining explanation of benefits
- Provides customer service to patients inquiring about their patient statements.
- Makes appropriate adjustments to patient accounts in accordance with companies policies.
- Optimized debt recovery efforts by analyzing trends and developing targeted strategies based on data insights.
- Collaborated with insurance companies to ensure proper reimbursement for services rendered.
- Managed a high volume of patient accounts, consistently meeting or exceeding performance targets for collections activity.
- Ensured compliance with HIPAA regulations throughout all aspects of the patient account collection process.
- Conducted regular audits of patient accounts to maintain accuracy and prevent revenue loss.
- Reduced outstanding balances by identifying and resolving discrepancies in patient accounts.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
Pharmacy Tech/ Intake Cordinator
Alorica
11.2015 - 05.2017
- Processing prescriptions ( from intake to order completion) Entering mail order prescriptions and verifying and entering the appropriate information into the system.
- Completing outbound calls to and from patients, physicians and pharmacists while ensuring a high level of accuracy and maximizing productivity.
- Contacting patients, pharmacists and doctors offices to resolve claim issues.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Medical Assistant/Phlebotomy
CROWN MEDICAL CENTER
04.2008 - 01.2009
- Appointment scheduling, rooming patients & filing/ preparing charts.
- Performed various front desk task as needed.
- Administering Immunizations, obtaining vital signs & drawing blood.
- Perform various lab test.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
CNA/ Home health Aide
DIRECT HOME HEALTH CARE
07.2007 - 04.2008
- Assist clients with daily living skills.
- Assist with the preparation of meals & daily household chores.
- Monitor and track clients medication intake.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
Pharmacy Tech
Alorica
Mendota Heights, MN01-2017
No Degree - Nursing
Hennepin Technical College
Minneapolis, MN01-2009
Associate of Science - Medical Assistant
High Tech Institute
St Louis Park, Minnesota2008
Skills
- Ability to multi task and manage time efficiently
- Quick learner and the ability to adapt to change
- Excellent verbal and written communication skills with all ages and diverse cultures
- able to assess the situations, identify the issues and solve the problems
- Familiarity with health insurance and other third party billing practices and guidelines
- Proficient in Microsoft Word, Excel, Access, Outlook, PowerPoints and Epic
- Problem resolution
- Critical thinking
- Verbal communication
- Insurance policy sales
- Claims management expertise
- Legal compliance
Timeline
Manager of Operations
The Cleaning Queens LLC
06.2020 - Current
Patient Account Services/Medical Claims Specialist
Professional Service Bureau
01.2017 - 10.2023
Pharmacy Tech/ Intake Cordinator
Alorica
11.2015 - 05.2017
Medical Assistant/Phlebotomy
CROWN MEDICAL CENTER
04.2008 - 01.2009
CNA/ Home health Aide
DIRECT HOME HEALTH CARE
07.2007 - 04.2008
Pharmacy Tech
Alorica
No Degree - Nursing
Hennepin Technical College
Associate of Science - Medical Assistant
High Tech Institute
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