Hannah Heinrich
Bloomington
Summary
Experienced and driven professional with a strong background in food service, retail, and beauty industries. Emphasizes education and coaching, dedicated to teamwork and achieving results. Boasts over a decade of valuable experience leading, training, and coaching peers. Demonstrates a proven track record of meeting and exceeding set goals, showcasing a commitment to excellence in all aspects of work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Lead, Trainer, Server, and Bartender
Homshuk Mexican Kitchen and Bar
07.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Stylist
Ulta
07.2019 - 10.2024
- Ensure guest satisfaction through industry knowledge, communication and 10+ years cosmetology experience.
- Worked as a team member to maintain salons state board required cleanliness.
- Consistently increased average ticket through add ons and upselling services.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Server
Taco Co.
06.2020 - 05.2023
- Magnified customer satisfaction by ensuring correct orders, atmosphere and attention to detail were implemented, as well as offering additional items and upselling. Displayed teamwork by sharing responsibilities, running food and clearing tables to keep business running efficiently.
Educator
Xenon Academy
02.2016 - 07.2019
- Created and led curriculum based lesson plans.
- Responsible for implementing and coaching students on skills required to practice hair, skin and nail services in Nebraska.
- Managed a team of students on the salon floor, ensured satisfied guests and maintained state required cleanliness procedures.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
Server
Texas Roadhouse
04.2013 - 02.2016
- Ensured guest satisfaction through prompt and friendly service, attention to detail and upselling. Achieved recognition for hitting add on and upselling goals and contests. Worked as a team player with coworkers and management.
Education
High school degree -
Bellevue West
05.2011
Cosmetology license - undefined
Xenon Academy
12.2013
Skills
- Classroom management
- Problem-solving
- Lesson planning
- Cultural awareness
- Student engagement
- Active listening
Certification
- Certified 220-Hour Level 5 ESL Instructor, TEFL
- Licensed Cosmetology Instructor
Languages
English
Native or Bilingual
Timeline
Shift Lead, Trainer, Server, and Bartender
Homshuk Mexican Kitchen and Bar
07.2023 - Current
Server
Taco Co.
06.2020 - 05.2023
Stylist
Ulta
07.2019 - 10.2024
Educator
Xenon Academy
02.2016 - 07.2019
Server
Texas Roadhouse
04.2013 - 02.2016
Cosmetology license - undefined
Xenon Academy
High school degree -
Bellevue West