Hannah Martinson
Stewartville
Summary
Results-driven professional with experience in operations management, inventory control, and staff training. Strong team leadership and communication skills, with a proven ability to boost sales, run promotions, and ensure positive customer experiences.
Overview
3
3
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
Rochester
05.2024 - 08.2026
- Responsible for coordinating the details of a patient's visit, preparing the patient for their appointment by performing check-in procedures, communicating scheduling delays or changes, assisting with way-finding, and performing additional direct care duties as needed.
- Navigating through multiple applications such as Microsoft, Epic Systems, and other required computer applications.
- Excelled in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
- Handled difficult situations, remained calm under stress, managed emotional situations, displayed empathy, and maintained positive communication in the working environment.
Assistant Manager
Sun Tan City
Mankato
10.2024 - 08.2025
- Managed daily operations and staff scheduling to ensure smooth workflow.
- Trained new team members on company policies and procedures effectively.
- Monitored inventory levels, placing orders for necessary supplies timely.
- Implemented promotional campaigns that increased sales and foot traffic.
- Conducted regular staff meetings to communicate updates and set expectations.
- Resolved customer complaints promptly to maintain positive relationships.
- Monitored employee attendance, timekeeping, and payroll information accurately.
- Collaborated with management on strategic plans for business goal attainment.
Personal Assistant
Hexum Industries
Rochester
06.2023 - 08.2025
- Prioritized tasks, keeping a diligent track of project timelines and deadlines. Assisted with shopping, transportation, and housekeeping activities. Organized rooms and arranged amenities for use.
Education
Bachelor of Arts - Psychology
Minnesota State University, Mankato
Mankato, MN05-2027
High School Diploma -
Stewartville Highschool
Stewartville, MN05-2023
Skills
- Effective communication
- Customer service
- Team building
- Project management
- Patient care coordination
- Inventory management
- Staff training
- Attention to detail
- Product and service sales
Timeline
Assistant Manager
Sun Tan City
10.2024 - 08.2025
Desk Operations Specialist
Mayo Clinic
05.2024 - 08.2026
Personal Assistant
Hexum Industries
06.2023 - 08.2025
Bachelor of Arts - Psychology
Minnesota State University, Mankato
High School Diploma -
Stewartville Highschool