Hannah McDonald
Minneapolis
Summary
Focused professional with more than seven years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for quick thinking, dedication, and a drive to take on new, exciting challenges.
Overview
8
8
years of professional experience
Work History
Order Processor and Operations
Scandia Custom Cabinets
Brooklyn Park, MN
03.2024 - Current
- Maintained a high level of accuracy while entering purchase orders and invoices into the system, ensuring proper billing and fulfillment information.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Conducted regular audits of profit and loss reports to identify areas requiring attention or improvement.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Runner - Target Field Suites
Delaware North
Minneapolis, MN
04.2022 - Current
- Ran both food and beverage orders in a timely fashion.
- Assisted with daily set up and break down with a can-do attitude.
- Assisted servers in attending to guests' needs to ensure the best experience possible.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected issues.
- Adhered strictly to food safety guidelines while handling and transporting food items.
Retail Store Manager
Yankee Candle
Bloomington, MN
11.2022 - 03.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed weekly paperwork such as processing damaged product, receiving and processing shipments, setting up our sales tracking spreadsheets, and filing deposit receipts.
- Fully staffed our store with a driven sales team that consistently exceeded our quarterly bonus incentives.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Store Manager
Yankee Candle
11.2018 - 11.2022
- Provided excellent customer service to all guests, building rapport to ensure returning customers.
- Approved payroll throughout the week for second assistants and associates to assist the manager
- Coached sales associates in product specifications and selling techniques.
- Managed opening and closing procedures, bank deposit drop off and change orders, as well as day to day cash handling.
- Assisted in interviewing, onboarding, and training associates and new management.
Shift Manager
McDonald's
01.2016 - 02.2017
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Completed safe counts, processing of drawers post-shift, and completing and delivering bank deposits.
- Trained and mentored new employees to maximize team performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Thomas Jefferson High School
Bloomington, MN05.2015
Certificate 3 in Business Administration - Business Administration And Management
SELC Career College
Sydney, NSW09.2018
Skills
- Cash Handling
- Sales and Marketing
- Key Performance Indicators (KPIs)
- Staff Supervision
- Goals and Performance
- Task Prioritization
Timeline
Order Processor and Operations
Scandia Custom Cabinets
03.2024 - Current
Retail Store Manager
Yankee Candle
11.2022 - 03.2024
Runner - Target Field Suites
Delaware North
04.2022 - Current
Assistant Store Manager
Yankee Candle
11.2018 - 11.2022
Shift Manager
McDonald's
01.2016 - 02.2017
High School Diploma -
Thomas Jefferson High School
Certificate 3 in Business Administration - Business Administration And Management
SELC Career College
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