Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Mlodzik

Akeley

Summary

Administrative support. Leveraged medical transcription expertise to maintain impeccable data accuracy, demonstrating a strong blend of interpersonal skills and meticulous attention to detail. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Representative

Altru Hospital
05.2024 - 05.2025
  • Facilitated communication between patients, families, and medical professionals for optimal care coordination.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Provided exceptional customer service to patients, creating a welcoming and supportive environment.
  • Answered incoming calls, scheduled appointments and filed medical records.

Medical Receptionist

Dermatology Consultants
02.2023 - 02.2024
  • Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
  • Answered phones promptly and directed calls appropriately.
  • Screened incoming phone calls, taking messages or forwarding to appropriate staff.
  • Scanned and documented new patient information in electronic health records for registration purposes.

Business Associate

Metro Dentalcare
05.2022 - 01.2023
  • Maintained accurate records of all contracts, invoices, payments related to business activities.
  • Used active listening techniques to understand needs and act decisively to resolve problems.
  • Reviewed financial documents like budgets and expenditure statements before submitting them for approval.
  • Developed monthly performance metrics and tracked progress against key objectives.

Patient Services Representative

Verizon
06.2021 - 05.2022
  • Provided excellent customer service to patients and their families by answering questions, addressing concerns, and resolving issues in a timely manner.
  • Developed relationships with patients through effective communication and interpersonal skills.
  • Actively participated in training sessions regarding new policies or procedures.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.

Esthetician

Face Foundrie
01.2019 - 08.2021
  • Maintained a clean work environment while adhering to safety regulations and sanitization standards.
  • Recommended and sold retail products to clients.
  • Utilized professional communication techniques to build relationships with clients and encourage return visits.
  • Provided high-quality facial and body treatments to clients, including waxing, exfoliation, massage, and aromatherapy services.
  • Safeguarded client experience by maintaining confidentiality and upholding commitment to safety.

Education

Certification in Esthetics -

Josef’s Hair Skin and Body
02.2018

Skills

  • Medical Transcription
  • Insurance Verification
  • Administrative Support
  • Data Entry
  • Customer service
  • Scheduling appointments

Certification

BLS

References

Annie, Corbett, Trainer, Hannahmlodzik@gmail.com, (612) 396-8293, Face Foundrie

Timeline

Patient Representative

Altru Hospital
05.2024 - 05.2025

Medical Receptionist

Dermatology Consultants
02.2023 - 02.2024

Business Associate

Metro Dentalcare
05.2022 - 01.2023

Patient Services Representative

Verizon
06.2021 - 05.2022

Esthetician

Face Foundrie
01.2019 - 08.2021

Certification in Esthetics -

Josef’s Hair Skin and Body

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Hannah Mlodzik