Hannah Rowe
Ramsey
Summary
Skilled Customer Service professional with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Nilfisk
Brooklyn Park
11.2023 - Current
- Oversees the day to day Customer Service experience, providing customers & team with comprehensive information to solve their decisions and achieve customer satisfaction.
- Handles customer complaints and provides resolutions, bringing issues to manager’s attention when necessary, to ensure satisfactory service delivered.
Customer Service Representative
Nilfisk
Brooklyn Park
07.2019 - 11.2023
- Assist customers with comprehensive information and solve their problems.
- Help customers make decisions and achieve their satisfaction.
- Handle customer complaints and work with them to succeed a resolution.
- Put in team effort to give the best customer experience.
Resident Assistant
Housing and Residential Life
Bemidji
10.2016 - 05.2019
- Create a pleasant and welcoming floor environment for first year students.
- Establish and maintain a positive learning environment for assigned dormitory floor community.
- Initiate and develop close relationships with student residents.
- Provide guidance to first year student residents to maintain BSU rules and regulations for on-campus living.
Sales Associate
TJMaxx
Bemidji
08.2016 - 11.2017
- Assist customers with purchasing questions, maintain and organize merchandise displays, operate registers, unload and prepare inventory in store room after deliveries.
Education
Bachelor of Science Degree - Business Administration, Management, Entrepreneurship, Leadership
Bemidji State University
Bemidji, MN05.2019
Skills
- Leadership
- Time Management
- Goal Oriented
- Outgoing
- Teamwork Cooperation
- SAP
- Salesforce
- Training coordination
- Complaint resolution
- Customer service
- Effective communication
- Conflict resolution
- Organizational skills
Timeline
Customer Service Supervisor
Nilfisk
11.2023 - Current
Customer Service Representative
Nilfisk
07.2019 - 11.2023
Resident Assistant
Housing and Residential Life
10.2016 - 05.2019
Sales Associate
TJMaxx
08.2016 - 11.2017
Bachelor of Science Degree - Business Administration, Management, Entrepreneurship, Leadership
Bemidji State University
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