Hannah VanDerveer
Sauk Rapids
Summary
Professional with experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, client support, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and interested in the constant education a new responsibility provides.
Overview
8
8
years of professional experience
Work History
Patient Access Assistant - Float
CentraCare Health System
08.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Greeted guests with friendliness and professionalism and verify their identities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for each department.
- Aid in patient registration, payment collection, and insurance verification/entry.
- Handle paperwork distribution and collection for patients.
- Being flexible between departments and knowing protocol and work flows for each department.
- Helped patients schedule and coordinate appointments.
Team Lead
Panera Bread
10.2017 - 07.2024
- Manage and evaluate quality of food productions.
- Preform training to new staff.
- Delegate tasks to those around me while aiding in customer orders.
Warehouse
Fleet farm
10.2020 - 01.2022
- Work out product from shipments and evaluate quality.
- Prepare orders and assist customers.
Education
Bachelor of Science - Biomedical Sciences
Minnesota State University - Mankato
Mankato, MN05.2024
Skills
- Team collaboration
- Medical laboratory procedures
- Time management and attention to detail
- Critical thinking and problem solving
- Data entry and software proficiency
- Telephone skills/phone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Patient Access Assistant - Float
CentraCare Health System
08.2024 - Current
Warehouse
Fleet farm
10.2020 - 01.2022
Team Lead
Panera Bread
10.2017 - 07.2024
Bachelor of Science - Biomedical Sciences
Minnesota State University - Mankato
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