HAOUA CISSE

• Manage high volumes of medical record requests from patients, families, providers, and insurers with accuracy and care
• Verify and update patient demographic and insurance information in electronic health records to support scheduling and billing
• Ensure strict compliance with HIPAA and protect patient privacy at all times
• Use software like ChartSwap, PowerShare, and Fusion RIS/PACS to process, scan, and organize medical documents
• Collaborate remotely with clinical and administrative teams to resolve record discrepancies and support patient care
• Communicate clearly and patiently with patients and families, guiding them through records request processes
• Perform quality checks on records before release to ensure accuracy and compliance
• Maintain logs and reports to support audits and track departmental performance
• Use Microsoft Office for documentation and communication

• Maintained structured electronic and physical filing systems to ensure quick access to confidential student records and support data accuracy

• Handled a high volume of incoming calls and directed inquiries to appropriate staff, demonstrating strong customer service and multi-line phone handling skills

• Coordinated supply inventory and ordering processes, ensuring resource availability and tracking usage for compliance with center policies

• Supported documentation accuracy by organizing student attendance logs, health forms, and administrative reports

• Communicated effectively with diverse families and staff, maintaining professionalism and discretion when handling sensitive information

• Supported front-end administrative workflows by entering and updating patient demographics and insurance details to ensure accurate scheduling and billing
• Assisted with the processing of patient record requests, verifying authorizations and communicating clearly with families and providers
• Helped streamline access to care by coordinating with clinical and health information teams to ensure complete and timely documentation
• Strengthened communication skills by working directly with patients and staff, often handling sensitive information with professionalism and empathy
• Gained experience in navigating healthcare systems and supporting patients through registration and intake processes

• Assisted with daily administrative operations to support clinical and non-clinical departments.
• Collected, analyzed, and reported healthcare data to support performance improvement initiatives.
• Conducted research on healthcare policies, compliance regulations, and best practices.
• Participated in quality assurance projects to improve patient satisfaction and service delivery.
• Supported scheduling, billing, and patient registration processes using EHR systems.
• Attended meetings with department managers and contributed to strategic planning discussions.
• Maintained accurate records of patient encounters, referrals, and departmental performance metrics.
• Collaborated with interdisciplinary teams to streamline workflow and improve communication.
• Assisted with staff training documentation and onboarding materials.
• Shadowed health administrators to understand budget planning, HR policies, and facility operations.

• Shadowed physicians and advanced practice providers, documenting real-time patient encounters into the electronic health record (EHR).
• Gained hands-on exposure to medical terminology, clinical workflow, and healthcare documentation standards.
• Accurately recorded patient histories, physical exams, assessments, and treatment plans to support provider efficiency.
• Learned to retrieve lab results, imaging, and medical history to assist with patient care documentation.
• Maintained confidentiality and HIPAA compliance while handling sensitive patient information.
• Adapted quickly to a fast-paced clinical environment and evolving provider preferences.
• Strengthened communication and teamwork by working closely with clinical staff and observing patient-provider interactions.
• Developed foundational knowledge of healthcare operations and electronic medical records systems.