Harold Hansen
Saint Cloud
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Insurance Agent
NorthStar Insurance Advisor's
06.2025 - 11.2025
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Agent
The Assurance Group
04.2023 - 05.2025
- Trained and mentored junior agents on effective sales techniques and product knowledge.
- Implemented streamlined processes for claims management, enhancing efficiency and customer satisfaction.
- Led initiatives to improve operational workflows, resulting in increased team productivity and performance.
- Responded to customer calls swiftly to resolve issues and answer questions.
Insurance Agent
American National Property And Casualty Company
02.2016 - 03.2023
- Developed tailored insurance solutions to meet diverse client needs.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations.
- Provided expert guidance on risk assessment and mitigation strategies for clients.
- Managed client portfolios, fostering long-term relationships through exceptional service.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Built strong relationships with clients through consistent communication and excellent customer service.
Collection's Agent
Preferred Credit Inc.
11.2009 - 01.2014
- Led collections strategies to recover outstanding debts, enhancing overall cash flow.
- Mentored junior agents on effective communication and negotiation techniques, improving team performance.
- Analyzed account trends to identify risk factors, implementing proactive measures to mitigate losses.
- Established strong relationships with clients, resulting in increased customer satisfaction and payment compliance.
Staff
Shopko
04.2005 - 02.2009
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Staff
McDonalds
03.2000 - 05.2006
- Trained new staff on operational protocols and customer service standards.
- Managed daily inventory levels, ensuring product availability and freshness.
- Streamlined kitchen workflow, improving food preparation efficiency and service speed.
- Ensured compliance with health and safety regulations during food handling processes.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Conducted regular quality checks to uphold product consistency and presentation standards.
- Mentored junior team members, fostering a collaborative work environment for continuous improvement.
Education
Associate of Science - Business Administration
Minnesota School of Business
Waite Park, MN12-2007
High School Diploma -
Sauk Rapids-Rice High School
Sauk Rapids MN03-2003
Skills
- Workplace cleanliness
- Hand tools
- Product assembly
- Materials handling
Timeline
Insurance Agent
NorthStar Insurance Advisor's
06.2025 - 11.2025
Insurance Agent
The Assurance Group
04.2023 - 05.2025
Insurance Agent
American National Property And Casualty Company
02.2016 - 03.2023
Collection's Agent
Preferred Credit Inc.
11.2009 - 01.2014
Staff
Shopko
04.2005 - 02.2009
Staff
McDonalds
03.2000 - 05.2006
Associate of Science - Business Administration
Minnesota School of Business
High School Diploma -
Sauk Rapids-Rice High School