Harold Snell
Forest Lake
Summary
Retail Sales Specialist with strong background in customer service and inventory management at O'Reilly's Auto Parts. Enhanced customer satisfaction through tailored service and extensive product knowledge. Proficient in vehicle inspection and parts ordering, building lasting relationships that promote repeat business. Dedicated to maintaining an organized and efficient sales environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Specialist
Oreily's Auto Parts
Forest Lake
06.2024 - Current
- Assisted customers in selecting automotive parts and accessories.
- Provided expert advice on product features and compatibility.
- Managed inventory levels and organized the stockroom for efficiency.
- Maintained cleanliness and organization within the sales floor area.
- Resolved customer inquiries and concerns with professionalism and care.
- Greeted customers, answered questions, and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed strong relationships with customers through excellent customer service skills.
- Provided training support for new employees on sales techniques and operational procedures.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Managed loyalty programs, signed up new members, and explained benefits to enhance customer retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Greeted customers to determine their wants or needs.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Educated customers on proper maintenance and care for automotive products.
- Handled returns and exchanges according to company policy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Placed special orders or called other stores to find desired items.
- Operated point-of-sale systems for customer transactions.
Education
Associate of Applied Science - Medium/Heavy Truck Technology
Hennepin Technical College
Minneapolis, MN05-2028
High School Diploma -
Forest Lake High School
Forest Lake, MN06.2026
Skills
- Vehicle inspection
- Organization and time management
- Parts ordering
- Inventory management
- Customer service
- Equipment maintenance
- Product knowledge expertise
Accomplishments
Became an Eagle Scout at the age of 16, for my project I built garden planters for the local senior center.
Activities
I am great at working on vehicles; I spent lots of my personal time working on my truck.
Timeline
Retail Sales Specialist
Oreily's Auto Parts
06.2024 - Current
Associate of Applied Science - Medium/Heavy Truck Technology
Hennepin Technical College
High School Diploma -
Forest Lake High School