Harun Hamud

Driver Support and managing day-to-day issues of thousands of drivers system

• Manage driver relationships, identify and take on problem areas for drivers, and negotiate with businesses for partner rewards
• Manage front desk/office space - Greet drivers and other office visitors
• Help with onboarding drivers onto Uber system
• Maintain and organize driver documentation.

• Translate messages, live speeches, voice recordings and documents into another language (Somali to English, Maay Maay to English, Swahili to English and vice versa)
• Review materials (Translated documents) created by others and offer suggestions for improvement and correction
• Write internal communications documents, including handouts and emails, to inform team members of important notices and duty roster
• Help USA new immigrants with settlements and job search
• Support the daily operations of the department including answering calls, addressing the callers concern.

• Supported the Catholic Charities programs and operations team on staff management, budget development and clients management on settlement and job search
• Proposed strategies to educate the refuges and hiring teachers from the same communities
• Performed regular field visits to ensure the new immigrants were getting good services
• Assisted in conducting regular meetings with administration and community leaders.

• Coordinating between refugees, DHS and law firms handling all the required paperwork including getting work done through JVA team and making sure all the deadlines are met in terms of processing all types of immigration work
• Respond to immigration questions and inquiries on case-by-case basis
• Initiate and track status of cases, informing the refugees the status of their cases
• Assist on other projects as requested.