Dynamic Restaurant Manager with a proven track record in team leadership, customer service, and operational efficiency. Expertise in problem-solving and training staff, ensuring optimal performance and memorable dining experiences.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Roat Osha
MINNEAPOLIS
04.2018 - Current
Oversaw daily restaurant operations to enhance customer service experience.
Supervised staff and trained new employees to ensure consistent service standards.
Managed inventory and ordered supplies to maintain stock levels.
Developed schedules to optimize workforce efficiency and coverage.
Implemented health and safety protocols within the restaurant environment.
Resolved customer complaints to uphold positive dining experiences and foster customer loyalty.
Oversaw financial transactions and managed cash handling procedures.
Collaborated with kitchen staff to streamline food preparation processes.
Manager
Heartfelt Home Health Care Inc
Brooklyn Park
01.2014 - 04.2014
Managed a team of healthcare professionals to deliver effective home health services.
Oversaw daily operations, enhancing patient care quality and ensuring compliance with regulations.
Identified performance issues to enhance team effectiveness and improve service quality.
Coordinated scheduling for staff and patient visits to optimize efficiency.
Collaborated with healthcare providers to address patient needs and concerns effectively.
Reviewed and maintained patient records for accuracy and regulatory compliance.
Enforced customer service standards and resolved issues to maintain high service quality.
Provided leadership during times of organizational change or crisis situations.