Jaelyn Plantenberg
Anoka
Summary
With my past work experiences, the greatest strengths I have developed have been strong people skills and incredibly high organizational expectations. I am an incredibly driven, hardworking, motivated person who loves to prove myself to those around me. I have been promoted in 2/3 of the jobs I have held, while maintaining strong relationships and building exceptional managing skills. I have spent more of my time since developing these skills honing in on my time management on projects and producing the best results for the task at hand!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
03.2024 - 08.2025
- Through this work experience, I have learned to hone in on my managing abilities, while maintaining a good environment through stressful times and supplying superior customer service. As well as managing abilities, this experience has helped me heighten my skills in making sure things are done timely, and ensuring everything runs smoothly with clear instructions and dedication to each person.
- I was entrusted to trained and mentored new baristas on customer service standards and beverage preparation techniques.
- I resolved customer complaints, concerns and issues with care, allowing for the best result for not only the customer but for the company. They were also handled timely and efficiently, allowing for the best experience for a customer in an uncomfortable situation.
Barista
Starbucks
08.2022 - 03.2024
- My main expectations and priorities within this position was handling all immediate customer connections, and building relationships with our customers while supplying exceptional products. This position helped build my customer service skills, while also allowing the space to find connections with the community and build relationships with customers.
- I developed expertise in time management, organizational skills, and customer service within this role.
- I maintained regular and consistent attendance and punctuality, putting emphasis on not only punctuality but proving my support and trust to my team.
PCA Personal Care Assistant
North Country Home Care
02.2021 - 10.2022
- I worked hands on with an 8 year-old and a 10 year-old as a PCA. This included daily activities ranging from personal hygiene and feeding, to staying active and school work. This position showed me how to build relationships with people, and opened the space for me to realize my desire to work with people and have daily one-on-one interactions!
Customer Service Representative
Coborn's
11.2019 - 08.2020
- I handled all service counter issues as well as served as an acting-manager when my managers were gone.
- I resolved customer inquiries through effective communication and problem-solving techniques.
- One of my biggest duties was handling escalated customer complaints and ensuring customers satisfactory resolutions.
- I analyzed customer feedback to identify areas for service enhancement within both myself and my team.
Education
High school diploma -
Elk River Senior High School
Elk River, MN06.2022
Skills
- Mentoring
- Microsoft Office
- Computer skills
- Goal setting and tracking
- Time management
- Customer service
- Organizational Skills
- Writing Skills
- Teaching
- Typing
- Customer-oriented
- Daily workflows
- Staff development
- Operations management
- Continuous improvement
- Staff supervision
- Positive attitude
- Team motivation
- Strong verbal and written communication skills
- Customer service management
Certification
Minnesota Property and Casualty Producer License
Timeline
Shift Supervisor
Starbucks
03.2024 - 08.2025
Barista
Starbucks
08.2022 - 03.2024
PCA Personal Care Assistant
North Country Home Care
02.2021 - 10.2022
Customer Service Representative
Coborn's
11.2019 - 08.2020
High school diploma -
Elk River Senior High School
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