Havilah Benton
Crookston
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Correctional professional skilled in maintaining secure environments and guiding at-risk youth towards positive development. Known for strong collaboration with colleagues and adaptability to dynamic situations. Exhibits excellent communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Juvenile Correctional Officer
Red River Valley Juvenile Center
06.2025 - Current
- Provided necessary support for educational programs, ensuring access to academic resources for all residents.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
- Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
Patient Access Specialist
Alluma, Inc
11.2018 - 05.2025
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Responded to patient concerns and inquiries professionally and efficiently.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Analyzed reports generated by EHR system in order to identify areas of improvement within the workflow processes.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Counselled patients on potential financial liabilities and payment requirements.
- Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized timely and accurate referrals to help patients obtain health care services and access available
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Called insurance companies and verified patient coverage
- Screened patients for eligibility for state, local and federal assistance programs.
Special Events Assistant
Homeward Animal Shelter
03.2015 - 06.2018
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Wahpeton High School
05-2011
Skills
- Patient registration
- Insurance Eligibility Verification
- Accurate Data Entry
- Personal Finance Guidance
- Electronic health records
- Client Relations
- Professional boundaries
- Patience and empathy
- Mental health training
- De-escalation techniques
Timeline
Juvenile Correctional Officer
Red River Valley Juvenile Center
06.2025 - Current
Patient Access Specialist
Alluma, Inc
11.2018 - 05.2025
Special Events Assistant
Homeward Animal Shelter
03.2015 - 06.2018
High School Diploma -
Wahpeton High School
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