Heather Clay

• Duties include but not limited to gathering and reviewing patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment. Documented dental care services by charting in patient records. Interviewing individuals and thoroughly studied patients' x-rays to help determine best treatments for orthodontic conditions. Prepared tools used for procedures by sanitizing and arranging.
• Briefed patients on dental procedures and payment plans to help make informed decisions. Kept track of treatment information in patient records Documented patient records during procedures and added notes taken to treatment chart.
• Sent out frequent telephone, email, & SMS reminders to patients about upcoming appointments. Communicated schedule changes to the Doctors, assistants and other ancillary areas.
• Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Copied and faxed important information for patient and client records.
• Greeted patients and guests upon entering lobby areas. Answered patient phone calls and took messages for Doctors.

Providing sales and customer service support for a quickly growing aluminum extrusion company. Duties include taking in bound customer service and sales calls, providing service to existing customers, setting up new customers, and quoting large volume custom and stock extrusions. Tracking orders with our mills to keep on task with lead times to ensure customers receive their materials in timely fashion. Over the course of working for this company I have built and maintained knowledge of evolving products and services which in turn I am able to best educate my customers and ensure they are purchasing exactly what they need for their projects. I am very meticulous in my processes to provide my customers with the best level of service.

I started with the company as the Logistics Coordinator, scheduling in bound and outbound shipments, closely working with the warehouse staff to ensure all orders were shipped out in a timely and orderly manner. I also processed invoices and payments for these orders as they ship out

Schedule and manage installations of Marvin windows and doors with consumers. Assist salesmen with projects and ensuring that their customers needs are met through out the entire process from start to finish. I also coordinate needed service to items after their installation is competed. Manage multiple contractors schedules, assign projects, and support them through the installation of the projects I assign to them. Refer finishers to consumers and manage referrals given. manage required inspections with the city inspectors the consumers reside in. Assist Operations Manager and General Manager on additional tasks needed.

Daily duties include customer account support to clients, basic administrative duties, generate new business, assist returning customers, processing payments, and assisting on projects with the CEO and Office Manager. I was also a liaison for TRI Marketin company communicating and meeting with corporate heads of one of the leading insurance companies in the United States. I have also traveled around the country representing TRI Marketing Company to promote the products they offer to insurance agents to help grow their book of business and retain current customers.

Processed and approved loans and preformed final sign outs with customers in the finance office. Read credit bureaus and explained them to customers. Sold aftermarket warranties and products to customers. Processed titling paperwork.

I oversaw the cares of vulnerable adults in a day job type setting. Helped them perform duties for compensation and preformed needed cares and medication distribution of the consumers. Drove them to and from their living facilities to their place of work.