Heather Ebeling
Owatonna
Summary
Dynamic E-Health Assistant at Mayo Clinic with expertise in EHR management and patient education. Proven ability to enhance patient coordination and uphold confidentiality, leading to improved patient satisfaction. Adept at collaborating with healthcare teams to optimize care delivery and streamline processes, ensuring a high standard of professionalism in all interactions.
Overview
20
20
years of professional experience
Work History
E-Health Assistant
Mayo Clinic
Rochester
05.2019 - Current
- Managed patient records using electronic health record systems efficiently.
- Educated patients on health management and wellness strategies consistently.
- Educated patients on health maintenance and disease prevention.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Coordinated with healthcare teams to ensure patient comfort and safety.
Patient Services Representative
Mayo Clinic Health Systems
Owatonna
06.2014 - 05.2019
- Receive direction from Patient Services Supervisor(s)
- Interact with various management levels and allied health staff
- Receive patients in a courteous, professional manner, answering questions, and scheduling appointments via phone or in person
- Monitor physician schedules while adhering to scheduling guidelines
- Maintain current patient information and respond to patient inquiries
- Participate in departmental meetings to improve processes
- Work as a team with co-workers in order to complete tasks and improve quality of patient care
- Adhere to patient privacy policies while handling confidential health information
Assistant Merchandising/Operations Manager
Designer Shoe Warehouse
Omaha
09.2011 - 06.2014
- Supported in grand opening of new DSW store in Rochester, MN through recruiting, merchandising, store operations, and building customer relationships
- Maintain back office/stockroom, front register area, and administration of store procedures
- Assist in inventory control including shipping and receiving, financial processes, and building maintenance
- Coach associates on policies and procedure such as: Attendance, cash variances, operational tasks, and customer service
- Lead up to 15 associates in achieving customer service and merchandising objectives
- Analyze and act on weekly and daily key performance results
- Lead team as Manager on Duty
Administrative Assistant
University of Minnesota Intramural Sports
Minneapolis
09.2005 - 12.2009
- Guided students while responding to incoming calls and emails by means of superior customer service
- Performed as a team to plan and prepare documents for Staff, Coordinator, and Director
- Maintained multiple tasks at one time to accomplish short term and long term goals
- Participated in regular staff meetings to analyze upcoming events and implement new ideas
Assistant to Designer
Melanie Cutfield Designs
Sydney
01.2009 - 05.2009
- 12 week structured program alongside well-known Australian clothing designer
- Created documents to promote and educate customers of upcoming fashion garment line with Adobe Illustrator
- Organized and managed sample sales for valued customers
- Prioritized tasks while adapting to new initiatives in a fast-paced fashion industry
Store Manager Intern
Kohl’s Department Store
Roseville
06.2008 - 09.2008
- 10 week structured program to observe and execute Store Manager responsibilities
- Responsibilities included: Manager on Duty, lead and inform team members, oversee in-store visual merchandising and building operations as well as conference calls with stores in district
- Conducted impact analysis project to increase customer service score with results of a 56% rise by utilizing employee motivation and customer education of importance of online surveys
Education
Bachelor of Science - Business and Marketing, Retail Merchandising
University of Minnesota
Minneapolis, MNSkills
- EHR management
- health education
- patient coordination
- data entry
- role collaboration
- customer relationship management
- Routing lab results
- Patient confidentiality and data security
- Professionalism
Timeline
E-Health Assistant
Mayo Clinic
05.2019 - Current
Patient Services Representative
Mayo Clinic Health Systems
06.2014 - 05.2019
Assistant Merchandising/Operations Manager
Designer Shoe Warehouse
09.2011 - 06.2014
Assistant to Designer
Melanie Cutfield Designs
01.2009 - 05.2009
Store Manager Intern
Kohl’s Department Store
06.2008 - 09.2008
Administrative Assistant
University of Minnesota Intramural Sports
09.2005 - 12.2009
Bachelor of Science - Business and Marketing, Retail Merchandising
University of Minnesota