Heather Fischer
Marshall
Summary
Highly organized and resourceful professional with a proven ability to manage multiple objectives and deliver timely, high-quality results.
Strong background in collaboration, operational and process management; adept at maximizing team productivity through proactive, cross-functional communication.
Committed to fostering organized approaches to problem-solving and driving team success.
Overview
11
11
years of professional experience
Work History
Assistant Vice President of Operations
U.S. Bank
Marshall
09.2014 - Current
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Led cross-functional teams in the successful implementation of new processes, including monitoring and providing progress reports.
- Developed and implemented operational strategies to meet organizational objectives and service levels.
- Mitigated business risks by working closely with staff members, and assessed performance.
- Maintained operations, and updated documentation regularly according to established protocols.
- Managed staff training programs for operations personnel, including development of onboarding materials, job-specific competency training, and continuing education courses.
- Hired and onboarded new employees. Included ordering, tracking hardware, and security access needed.
- Created and maintained reports on operational performance metrics, including productivity and customer satisfaction.
- Managed workforce development programs by evaluating, interpreting, and enforcing human resource policies and regulations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Cosmotology
Ridgewater College
Willmar, MN04-2006
Skills
- Project management
- Cross-functional collaboration
- Team leadership
- Effective communication
- Advanced Microsoft Office
- Organization and time management
- Documentation management
Accomplishments
- U.S. Bank Development Network Project Leader of the Year
- U.S. Bank Legends of Possible
- U.S. Bank Client Advocacy Team Award
Affiliations
- United Way Heart to Heart
- Heritage Point Senior Living
- Jr Achievement: Mock Interviews
- Feed My Starving Children
Timeline
Assistant Vice President of Operations
U.S. Bank
09.2014 - Current
Cosmotology
Ridgewater College
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