Heather Hoglund
Eagan
Summary
Detail-oriented Customer Service Associate with over 25 years of experience in cash handling, processing payments, balancing registers, managing customer returns and resolving complaints. Known for training new hires and fostering a collaborative team environment to drive customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Kohls Department Store
Eagan
10.2000 - Current
- Collected deposits or payments and arranged for billing.
- Processed transactions accurately using point-of-sale systems.
- Managed customer returns and exchanges to enhance satisfaction and loyalty.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Processed billing adjustments and refunds to effectively resolve customer service issues.
- Educated customers on special pricing opportunities and company offerings.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Addressed customer complaints with empathy to foster positive relationships.
Education
High School Diploma -
Eagan High School
Eagan06-1992
Skills
- Customer billing
- Cash handling
- POS systems
- Order processing
- Customer complaint resolution
- Multi-line phone systems
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Clerical support
- Adaptability and flexibility
Timeline
Customer Service Associate
Kohls Department Store
10.2000 - Current
High School Diploma -
Eagan High School