Heather Leaf
Duluth
Summary
Results-driven call center sales representative with a strong focus on customer service and effective communication. Proven ability to resolve inquiries promptly and foster positive relationships.
Overview
24
24
years of professional experience
Work History
Call Center Sales Representative
Summit Advantage
Cleveland, OH
02.2022 - 02.2024
- Engaged customers through effective communication to promote products and services.
- Collaborated with team members to meet and exceed sales targets consistently.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
Independent Contractor Adult Foster Care
Sherburne County
Saint Cloud, MN
01.2000 - 01.2011
Oversaw home care services for adults with mental health issues, fostering a supportive environment. Developed and coordinated comprehensive medication schedules and nutrition plans for clients. Facilitated transportation logistics to ensure client attendance at appointments. Organized and managed medical appointments and collaborative meetings with care teams.
Education
High School Diploma -
Jefferson
Bloomington, MNSkills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Script adherence
- Call handling
- Call management
- Outbound and inbound calls
- Positive attitude
- Customer service
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
Timeline
Call Center Sales Representative
Summit Advantage
02.2022 - 02.2024
Independent Contractor Adult Foster Care
Sherburne County
01.2000 - 01.2011
High School Diploma -
Jefferson