Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Heather Lee Foote

Owatonna

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Team Lead

Bass Pro Shops
Owatonna
11.2024 - Current
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Performed daily spot checks of store shelves to ensure proper product placement.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Team Lead

Walmart
Owatonna
12.2023 - 11.2024
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Maintained positive working relationship with fellow staff and management.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Collaborated with management team to implement new work procedures or policies.

House Cleaner

Simply Tidy
Kasson
08.2022 - 05.2023
  • Maintained and organized cleaning supplies stock.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.

Desk Operations Specialist

Mayo Clinic
Rochester
11.2021 - 06.2022
  • Maintained medical records, ensuring accuracy, compliance, and confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided customer service to patrons of the front desk.

PCA

Mayo Clinic
Rochester
09.2018 - 09.2021
  • Maintained accurate records of client care services provided on a daily basis.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Education

High School - General Studies

Triton High School
Dodge Center, MN

Skills

  • Interpersonal Skills
  • Customer service
  • Team leadership
  • Goal setting
  • Problem solving
  • Fast Learner
  • Adaptability
  • Ability to Work in Fast-Paced Environment

References

Available upon request.

References

References available upon request.

Timeline

Team Lead

Bass Pro Shops
11.2024 - Current

Team Lead

Walmart
12.2023 - 11.2024

House Cleaner

Simply Tidy
08.2022 - 05.2023

Desk Operations Specialist

Mayo Clinic
11.2021 - 06.2022

PCA

Mayo Clinic
09.2018 - 09.2021

High School - General Studies

Triton High School

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Heather Lee Foote