Heather Foote
Owatonna,MN
Summary
Customer-Focused Medical Professional experienced in clinical and administrative functions. Delivered exceptional patient care and effective communication with healthcare teams through strong interpersonal skills. Emphasized collaboration and adaptability to enhance customer satisfaction and support dynamic priorities.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Shared Medical Services
Cottage Grove, WI
12.2025 - Current
- Coordinated patient scheduling and managed appointment flow to optimize clinic operations.
- Assisted in patient intake, ensuring accurate medical history documentation and data entry.
- Supported healthcare providers by preparing examination rooms and organizing necessary medical supplies.
- Educated patients on treatment plans, medication instructions, and follow-up care procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented patient information accurately in electronic health records for seamless communication among staff.
Team Lead
Bass Pro Shops
Owatonna, MN
11.2024 - 11.2025
- Assisted customers with merchandise selection and purchase process, enhancing overall shopping experience.
- Engaged shoppers by offering tailored assistance and detailed information on merchandise and product features, fostering informed buying decisions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Enhanced store presentation to attract customers and increase sales. by keeping areas tidy, fully stocked and correctly priced.
- Mentored staff, fostering professional growth and enhancing team performance in customer service excellence.
Team Lead
Walmart
Owatonna, MN
12.2023 - 11.2024
- Supported manager in setting and tracking team goals to ensure alignment and accountability.
- Fostered positive relationships with staff and management to enhance collaboration and team cohesion.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Completed daily quality assurance duties to provide feedback for improvements.
- Partnered with management to develop and implement new work procedures, improving team efficiency.
- Developed strategic initiatives to enhance sales performance and improve customer engagement across departments.
House Cleaner
Simply Tidy
Kasson, MN
08.2022 - 05.2023
- Organized and stocked cleaning supplies to ensure readiness for daily tasks.
- Swept, mopped, vacuumed and polished floors of all types.
- Swept, mopped, vacuumed, and polished various floor types to enhance cleanliness and safety.
- Cleaned kitchen appliances thoroughly to ensure hygiene and functionality. such as microwaves, stoves, dishwashers.
- Oversaw daily cleaning operations, ensuring adherence to quality standards and client satisfaction.
Desk Operations Specialist B
Mayo Clinic
Rochester, MN
11.2021 - 06.2022
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Welcomed visitors and managed front reception desk, creating a positive first impression.
- Delivered assistance to patrons at front desk.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
PCA
Mayo Clinic
Rochester, MN
09.2018 - 09.2021
- Maintained daily records of client care services to ensure continuity and quality of care.
- Assisted nurses in wound care for pressure ulcers, bed sores, and surgical site wounds to promote patient healing.
- Provided daily reminders about personal hygiene practices, including tooth brushing and hair combing.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
Education
High School - General Studies
Triton High School
Dodge Center, MNSkills
- Customer service
- Interpersonal Skills
- Team leadership
- Patient Care Coordination
- Patient care
- Problem solving
- Rapid learner
- Ability to Work in Fast-Paced Environment
- Fast Learner
References
References available upon request.
Timeline
Medical Assistant
Shared Medical Services
12.2025 - Current
Team Lead
Bass Pro Shops
11.2024 - 11.2025
Team Lead
Walmart
12.2023 - 11.2024
House Cleaner
Simply Tidy
08.2022 - 05.2023
Desk Operations Specialist B
Mayo Clinic
11.2021 - 06.2022
PCA
Mayo Clinic
09.2018 - 09.2021
High School - General Studies
Triton High School