Heather Moss
Burnsville,MN
Summary
Experienced Office Manager optimizing productivity, efficiency and service quality across various departments. Exceptionally dependable, reliable, organized and ready to support all departments to exceed the company's and customer's expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Stocking/Cashier
Pierre Liquor
12.2023 - Current
- Greets customers entering store and responded promptly to customer needs while building relationships to encourage repeat business.
- Operates cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocks, tags and displays merchandise as required.
- Mentors new employees on cashier duties and best practices, improving overall staff performance.
Office Manager
SERVPRO of Eagan/Apple Valley
07.2019 - Current
- Job file coordination: Monitors and maintains all jobs that come in from the first phone call to the collecting of payment.
- Answers all calls and assigns accordingly; dispatching out to crews for the most efficient service for the customer; prioritizing jobs and crews depending on the urgency of the jobs.
- Communication with insurance companies to expedite the claim process for the customer.
- Providing exceptional customer service when addressing client inquiries or concerns using industry expertise via phone calls or email correspondence implementing successful corrective actions if necessary.
- Estimates all final jobs using the Xactimate program.
- Accounts Receivables - monitors and tracks all accounts to ensure payment is made through insurance claims or customers.
- Accounts Payables - accurately enters and pays invoices in a timely manner while managing vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitates smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supports department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Streamlines document handling and processing, reducing turnaround time for client inquiries and requests.
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversees office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhances team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlines office operations by implementing efficient filing systems and organizational strategies.
Program Staff
Highland Friendship Club
04.2018 - Current
- Facilitates scheduled programs for developmentally challenged teens and adults.
- Assists in creating new programs based on recommendations from members.
- Creates a comfortable, safe environment for members.
- Develops strong relationships with members and caregivers to ensure best possible experience.
Program Assistant/Paraprofessional
School District 917
08.2018 - 07.2019
- Assisted classroom teacher in providing instruction and managed student educational programming while adapting instructional materials or strategies to provided and accomplish the students needs.
- Implemented charting, data collection, paperwork, preparation, and other monitoring techniques to ensure student success in a variety of areas, such as behavioral, social, educational.
- Assisted licensed staff in the implementation of classroom management and behavioral interventions, creating an environment appropriate for learning.
- Utilized proactive behavior management techniques, reinforcing positive behaviors, utilizing de-escalation techniques, and redirecting inappropriate behaviors.
- Assisted students in their daily routines, including escorting students during arrival and departure.
- Provided supervision during school related activities.
- Facilitated activities under the supervision of the teacher.
- Assisted students with developing appropriate social skills and behavior, through modeling, lessons, incentive plans, and charting.
- Maintained safety of all students and the environment.
- Collaborated with other staff to meet the needs of students.
- PCM (Professional Crisis Management) certified.
Account Manager
Business Card Service, Inc.
05.2000 - 12.2017
- Managed over 35 distributors and 300 accounts.
- Monitored and track accounts to determine effectiveness and future changes.
- Effectively managed multiple simultaneous projects with continuously rolling schedules.
- Maintained contact with key clients to develop service offerings and answer needs.
- Inspected and sign off on all concepts and proofs to meet the client’s expectations.
- Developed and maintained professional relationships with outside sales staff to ensure cohesive management of client’s accounts.
- Ability to implement strategies developed by management quickly and to work closely with colleagues to maximize client satisfaction.
- Successful at expanding network connections and introducing new ideas persuasively.
Education
High School Diploma -
Rosemount High School
Rosemount, MNInver Hills Community College
Inver Grove Heights, MNSkills
- Organized, dedicated and goal oriented
- Work Ethic and Integrity
- Patience and Empathy
- Adaptable and Flexible
- Time management skills
- Customer service excellence
- Reliable and punctual
- Strong written and oral communication skills
- Very skilled and comfortable with multi-tasking and working independently
- Conflict Resolution
- Payment Collection
- Proficient in Microsoft Office, Quickbooks Online
- Excellent working knowledge of Xactimate
Certification
- PCA Certification, 02/01/18
- Paraprofessional Certification, 08/01/18
Timeline
Stocking/Cashier
Pierre Liquor
12.2023 - Current
Office Manager
SERVPRO of Eagan/Apple Valley
07.2019 - Current
Program Assistant/Paraprofessional
School District 917
08.2018 - 07.2019
Program Staff
Highland Friendship Club
04.2018 - Current
Account Manager
Business Card Service, Inc.
05.2000 - 12.2017
High School Diploma -
Rosemount High School
Inver Hills Community College
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