Heather Nordwall
Duluth
Summary
Dynamic professional with extensive experience in relevant computer programs. Proven ability to adapt quickly to new challenges and environments. Strong problem-solving skills and a commitment to delivering high-quality results. Eager to leverage expertise in a challenging role.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Duluth Public Schools
Duluth
06.2021 - Current
- Directed incoming communications to relevant departments for efficient inquiry resolution.
- Entered data into spreadsheets utilizing Microsoft Excel and similar programs.
- Assisted in preparing reports and correspondence for management review.
- Processed invoices for timely payment and accurate financial tracking.
Family Nanny
Bradley & Brenda Vieths
Duluth
06.2020 - 08.2020
- Regulated children's schedules to balance rest, learning and play.
- Transported children to and from school, extra-curricular activities and play-dates.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Provided safe transportation to and from activities and events.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
Cashier
The Protein Pub
Duluth
08.2018 - 03.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
Substitute Paraprofessional
Duluth Public School System
Duluth
11.2016 - 12.2018
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Direct Support Professional
Pinewood Inc
Duluth
03.2017 - 06.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors and eating habits.
Education
Bachelor of Science - Psychology, Biology
University of Minnesota Duluth
Duluth, MN12.2022
Bachelor of Arts - Psychology
Flagler College
Saint Augustine, FL2016
Skills
- Customer service
- Activity planning
- Problem solving
- Interpersonal skills
- Team collaboration
- Conflict resolution
- Effective communication
- Proficient in Skyward, SchoolDude, Microsoft Office, and Google Suite
Timeline
Administrative Assistant
Duluth Public Schools
06.2021 - Current
Family Nanny
Bradley & Brenda Vieths
06.2020 - 08.2020
Cashier
The Protein Pub
08.2018 - 03.2019
Direct Support Professional
Pinewood Inc
03.2017 - 06.2018
Substitute Paraprofessional
Duluth Public School System
11.2016 - 12.2018
Bachelor of Science - Psychology, Biology
University of Minnesota Duluth
Bachelor of Arts - Psychology
Flagler College
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