HEATHER PETERSON
Forest Lake
Summary
Experienced Manufacturing and Quality professional focused on optimizing workflows and enhancing operational efficiency. Skilled in driving continuous improvement initiatives and developing documentation that supports quality standards. Collaborative team player with strong analytical and problem-solving capabilities, ready to add value in a Planner role.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Senior Quality Calibration Technician
Computype
01.2013 - Current
- Maintain calibration systems for U.S. operations, coordinating internal and external equipment calibration and repairs.
- Led implementation and ongoing improvements of Computype's calibration management system, enhancing consistency and accuracy in calibration processes.
- Support new product introductions through PPAPs, FAIRs, customer certifications, testing, and documentation.
- Collaborate with Engineering, Manufacturing, Customer Service, and suppliers to improve manufacturing methods and resolve production issues.
- Led implementation of calibration management system and ongoing improvements of Computype's calibration management system.
- Authored documentation to support calibration processes and provide guidance for the backup Calibration Technician.
- Participate in Kaizen events, 5S initiatives, and continuous improvement projects focused on reducing quality costs and improving manufacturing efficiency.
- Develop and maintain manufacturing and quality documentation supporting efficient production processes.
- Generate and maintain quality records using Epicor, Microsoft Excel, Word, Teams, and SharePoint.
- Create purchase orders for calibration services, testing equipment, and production supplies using Epicor.
- Maintain rerun documentation, meeting records, and weekly/monthly performance reports.
- Serve as primary backup for Quality Engineers and Quality Technicians.
- Apply national and international standards for measurement, calibration, and quality compliance.
- Utilize structured problem-solving methods including 8D and 5 Why analysis to identify root causes and implement corrective actions.
Quality Analyst
Computype
01.2007 - 01.2013
- Oversaw management of PPAPs, FAIRs, DMRs, ECOS, NPRs, RMAs, and nonconformance documentation to ensure compliance.
- Worked closely with suppliers, Engineering, Manufacturing, and Customer Service to resolve quality concerns.
- Collaborated with suppliers, engineering, manufacturing, and customer service to address and resolve quality concerns.
- Assisted in customer complaint investigations, containment activities, inspections, and implementation of corrective actions.
- Managed PPAPs, FAIRs, DMRs, ECOS, NPRs, RMAs, and nonconformance documentation.
- Served as backup for Quality Engineers and supported cross-functional manufacturing initiatives.
- Developed extensive knowledge of Computype manufacturing systems, products, and production processes.
Finishing Operator
Computype
01.2000 - 01.2007
- Operated multiple finishing equipment including ribbon laminators, take-ups, tables, vial operations, tare weighing, fanfold, packing, and Arpeco equipment.
- Authored and updated departmental work instructions, enhancing process consistency across operations.
- Authored and updated departmental work instructions to improve process consistency.
- Led department rerun team in investigating customer concerns and implementing corrective actions to address quality issues.
- Developed standardized work instructions for ribbon laminator operations, ensuring clarity and compliance.
Skills
- Manufacturing planning support
- Analytical skills
- Adaptability and flexibility
- Bills of materials and documentation
- Process documentation and work instructions
- Engineering change management
- Root cause analysis techniques
- Continuous improvement principles
- Cross-functional collaboration
- Product and process validation
- Calibration and measurement systems
- ERP systems expertise
- Microsoft Office applications
- Quality management systems
- Production problem-solving strategies
- Supplier and customer relations
- Data analysis and reporting
Certification
- ISO 9001:2015 Internal Auditor
- Measurement & Calibration Training
- GageTrak Certificate of Training
- Computype Problem Solving
- Communication Certificate
COMMUNITY INVOLVEMENT & INTERESTS
- Girl Scouts Leader
- JDRF One Walk Team Lead
- Crochet
- Woodworking
Affiliations
American Society for Quality (ASQ)
Timeline
Senior Quality Calibration Technician
Computype
01.2013 - Current
Quality Analyst
Computype
01.2007 - 01.2013
Finishing Operator
Computype
01.2000 - 01.2007