Heather Roering
Litchfield
Summary
Adept at multitasking and problem-solving, I significantly enhanced permit processing efficiency at Safebasements, demonstrating professionalism and integrity. My expertise in Microsoft Office and record-keeping, combined with a proven track record in improving customer service, positions me as a valuable asset to any team.
Results-driven administrative professional prepared for role with comprehensive understanding of permit regulations and procedures. Known for efficient document management and effective communication with municipal authorities. Focuses on team collaboration and adaptability to meet dynamic project needs, ensuring seamless workflow and compliance.
Professional in permit processing with strong analytical and organizational skills. Skilled in reviewing applications, issuing permits, and ensuring compliance with regulations. Known for effective collaboration, adaptability, and delivering results. Reliable team player with focus on accuracy and customer service.
Overview
22
22
years of professional experience
Work History
Permit Technician /Customer Service
Safebasements
03.2024 - 11.2024
- Provided exceptional customer service by assisting customers in setting up appointments with our Project Consultants, the permitting process, answering questions, and offering solutions to potential issues if Safebasements was unable to assist.
- Developed strong relationships with property owners ensuring smooth workflows throughout the process of their work being performed.
- Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
- Applied for building permits working with different counties, cities and townships.
- Insure that proper permits were received to start new jobs.
- Improved permit processing efficiency by streamlining application procedures and documentation requirements.
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
- Actively participated in team meetings, sharing insights and expertise to support colleagues in their work and improve overall department performance.
- Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Contributed to overall departmental improvement by suggesting new strategies for increased efficiency and effectiveness in the permitting process.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Performed routine data entry or document management.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
Administrative Assistant
Central Hydraulics
02.2023 - 03.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant/Contractor Services
Anderson Trucking Services Inc.
01.2018 - 12.2022
- Managed phone and email correspondence and handled incoming and outgoing calls.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ran new driver orientation class for incoming lease and owner operator drivers.
- Set u driver files and create driver contracts.
- Put together driver permit books and distribute to drivers or the shop after they completed the orientation process to ensure they were legal to take their trucks on the road.
- Create work orders for DOTS on trucks and on ires for drivers.
- Create and send out new driver sign on bonuses and referral bonuses.
- Assign transponders and EFS fuel cards.
- Sent out driver advances and money from driver reserve accounts either via EFS codes or put on driver payroll.
- Enter and pay driver citations via credit card.
- Close equipment and road service work orders.
- Answer driver questions on payroll deductions or any other deduction inquiries.
- Help drivers who come into the office with any questions or concerns they may have.
- Treat them with dignity and respect and be able to handle confrontation either in person or via phone or email.
- Run driver routes
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Office Manager /Owner
Precision Interior Trim Inc.
07.2002 - 12.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed day-to-day business operations.
- Accounts payable and receivable in Quickbooks
Administrative Assistant/Human Resources Assistant
Kings Express
08.2014 - 12.2017
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Enter log books before EDI were in place
- Driver interaction daily
- Bill customers and send out requested Pod's and Invoices.
Recruiter
Express Employment Professionals
03.2008 - 04.2014
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Operated and maintained applicant tracking and candidate management systems.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Completed human resource operational requirements by scheduling and assigning employees.
- Handled work comp and unemployment issues
Education
No Degree - Business Administration
St. Cloud State University
St. Cloud, MNSkills
- Multitasking efficiency
- Professionalism and integrity
- Decision-making confidence
- Computer software proficiency
- Problem solving prowess
- Time management mastery
- Record keeping
- Permit processing proficiency
- Microsoft office
- Document review
- Permit acquisition
- Customer service
- Conflict resolution techniques
Timeline
Permit Technician /Customer Service
Safebasements
03.2024 - 11.2024
Administrative Assistant
Central Hydraulics
02.2023 - 03.2024
Administrative Assistant/Contractor Services
Anderson Trucking Services Inc.
01.2018 - 12.2022
Administrative Assistant/Human Resources Assistant
Kings Express
08.2014 - 12.2017
Recruiter
Express Employment Professionals
03.2008 - 04.2014
Office Manager /Owner
Precision Interior Trim Inc.
07.2002 - 12.2022
No Degree - Business Administration
St. Cloud State University
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