Heather Swanson
Farmington
Summary
Results-driven professional with extensive experience in customer service and office management. Skilled in multitasking and organization, consistently optimizing service operations and resolving issues to enhance team productivity and client satisfaction.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
27
27
years of professional experience
Work History
Service Advisor
Valley Buick Gmc Of Apple Valley
Apple Valley, MN
07.2015 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Advised customers on vehicle maintenance needs based on thorough inspections and knowledge of services.
- Collaborated with technicians to communicate repair statuses and maintain transparency with clients.
Assistant Office Manager/Truck Dispatcher
Corgan Transport
New Brighton, MN
09.1999 - Current
- Coordinated office operations to enhance workflow efficiency and improve team productivity.
- Managed scheduling and resource allocation to optimize staff utilization across departments.
- Developed and maintained filing systems for improved document retrieval and organization.
- Assisted in training new employees on office procedures and company policies.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Monitored vehicle locations using GPS systems, improving tracking accuracy and response times.
- Implemented process improvements that enhanced dispatching workflows and reduced operational delays.
- Developed contingency plans for route disruptions, ensuring continuity of service during unforeseen events.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Education
No Degree - Business Mgmt
Dakota County Technical College
Rosemount, MNEMT-B - Emergency Medicine
Hennepin Technical College
Minneapolis, MN09-2002
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Strong work ethic
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Repairs scheduling
- Customer relationship management
- Quality control
Timeline
Service Advisor
Valley Buick Gmc Of Apple Valley
07.2015 - Current
Assistant Office Manager/Truck Dispatcher
Corgan Transport
09.1999 - Current
No Degree - Business Mgmt
Dakota County Technical College
EMT-B - Emergency Medicine
Hennepin Technical College