Heather Yanta
Osseo
Summary
People-oriented Team Leader successful in monitoring performance, delegating work, and motivating Team Members, all while providing great customer service! Versed in managing daily direction and Team communications. I strive for a positive, hard-working, and motivated Store Support Team. Creating a positive work environment is a must!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Goodwill Easter Seals
Maple Grove
11.2025 - Current
- Coordinated staff schedules to optimize coverage and service.
- Trained new employees on policies and customer service standards.
- Conducted regular store audits to ensure compliance with operational standards.
- Collaborated with community partners to support local outreach initiatives.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Mitigated business risks by working closely with staff members and assessing performance.
Team Leader
Target
Maple Grove
06.2024 - 09.2025
- Led team in daily operations and ensured efficient workflow.
- Trained new staff on store policies and customer service standards.
- Managed inventory levels and organized stockroom for optimal efficiency.
- Monitored sales performance and identified areas for improvement within the team.
- Implemented safety protocols to maintain a secure shopping environment for all.
- Facilitated team meetings to discuss goals, progress, and operational challenges.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented visual merchandising standards to enhance product presentation.
Associate Team Lead
Whole Food Market
Maple Grove
09.2021 - 04.2024
- Interviewed and selected potential new Team Members from list of candidates recommended by recruitment team (Store Leadership).
- Created and distributed monthly, quarterly and annual reports to management regarding performance. (WFMoA metrics, attendance recaps, mystery shops, CAPS, etc.)
- Assigned projects and distributed tasks to Team Members as per area of expertise. Delegating tasks to Supervisors, Team Trainers, other Team Members.
- Scheduled our Team Members based off of projections, head counts, training needs, Team Member reliability, etc.
- Promoted to Leadership position in recognition of strong work ethic and for providing exceptional Customer Service. I push for Team stability, cross trainings, task and customer experience consistency, and overall - positivity!
- Motivated and empowered Team Members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, appreciation programs, training and development coaching.
- Became Team Member of the Year 2021! First year being an Associate Team Leader.
Supervisor
Whole Food Market
Maple Grove
04.2019 - 09.2021
- Resolved Customer or Team Member concerns or complaints and kept Leadership informed of escalating situations.
- Delegated work to Team Members, setting up priorities and goals. Internal Mystery Shop coaching conversations. Supporting goals set for fundraisers.
- Completed Supervisor delegations such as revamping MGV's Internal Mystery Shops, ordering supply (bags/sanitation), communicating changes to the Team, Produce Walks, etc.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day. Created the opening/closing task lists that we still follow.
- Counted and balanced registers. Side note to this; I have never received a "Supervisor point" either! (No errors!)
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems. Learning the flow of the store is important! Staying observant is key.
- Provided Leadership with extra insight in mentoring the newly hired Team Members to help provide additional support to all.
- Built lasting Customer/Supplier relationships by organizing and planning events that supported the cause. (We did tye-dye events, art events, bake sales, etc. for fundraisers.)
Education
Big Lake High School
Big Lake, MNSkills
- Team Supervision/Delegation
- Training
- Customer Support
- Conflict resolution
- Experience in Leadership
- Visual Merchandising
- Organization
- Friendly, positive attitude
- Flexible schedule
- Goal-oriented
- Multitasking
- Good work ethic
- Cash management
- Skilled in Kronos, Excel, Workday, Dayforce, basics of Store Support management
- Time management skills
- Strong problem solver
Certification
- Trained on WAV forklift, and Crown electric powerjack.
- Forklift certified.
Timeline
Assistant Store Manager
Goodwill Easter Seals
11.2025 - Current
Team Leader
Target
06.2024 - 09.2025
Associate Team Lead
Whole Food Market
09.2021 - 04.2024
Supervisor
Whole Food Market
04.2019 - 09.2021
Big Lake High School