Heather Yantos
Lino Lakes,MN
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Proven track record of maintaining efficient office operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
16
16
years of professional experience
Work History
Head of Sales Assistant
Bonfe Exteriors
Minneapolis, MN
01.2023 - 09.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized and coordinated conferences and daily meetings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained up-to-date knowledge of products and services offered to customers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office and sales staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with CEO and senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
General Manager
Moonshine Whiskey
05.2017 - 11.2017
- Responsible for day to day operations
- Cash handling procedures and bank deposits
- Office operations and daily report organization
- Data tracking for sales and labor
- Overseeing food preparation and handling, ensuring compliance on health and safety standards
- Weekly Inventory, staff training and development, scheduling, vendor communications, event planning and execution
- Handled customer complaints with quick and courteous resolution
- Directly Supervised 15-20 staff members.
Office Manager
Ted Glasrud & Associates
01.2015 - 05.2017
- Maintained office services by organizing operations and procedures, handled correspondence, meeting room scheduling, tracked inventory and travel expenses, processed rental statements, monitored rental properties on company websites, as well as cross referenced jet travel logs and fuel expenses
- Appointed various projects under the supervision of the Vice President, Paul Buchmayer.
Assistant Manager
Wild Bill's Sports Saloon
11.2009 - 07.2014
- Responsible for the day to day operations of the restaurant
- Cash handling procedures and bank deposits
- Office operations and daily report organization
- Data tracking for sales, labor, trends and profits
- Overseeing food preparation and handling, ensuring compliance on health and safety standards
- Weekly Inventory, staff training and development, scheduling, vendor communications, event planning and execution
- Handled customer complaints with quick and courteous resolution
- Co-Supervised 35-40 staff members.
Office Manager
Spinal Wellness Center
04.2007 - 06.2009
- Maintained office services by organizing operations and procedures, handled correspondence, appointment scheduling, ordered medical and office supplies, processed patient payments, submitted claims to insurance companies, insurance verification, assisted in patient care, attended seminars and regular training
- Appointed various projects under the supervision of the Doctor, Troy Stuckey.
Education
Forensic Accounting
Kaplan University
2015
undefined
Rasmussen University
2004
Skills
- Staff Training and Development
- Inventory
- Data Tracking/Analyzing
- Project Management
- Sales Tracking
- Business Leadership
- Hiring and Onboarding
- Records Organization and Management
- Policy Development and Enforcement
- Relationship Building
- Problem Solving
- Order Management
- Goals and Performance
- Staff Management
- Business Administration
- Strategic Planning
- Executive Administrative Support
- Schedule & Calendar Management
- Business Correspondence
- Spreadsheet Tracking
- Information Confidentiality
- Project Coordination
- Team Collaboration
Professional References
Paul Buchmeyer - Owner/Managing Partner - Encompass Properties LLC : 651-269-2096
Rob Schaust - Senior Vice President - Esteemed Inc. : 612-799-4706
Angela McGee - General Manager - TGI Friday's : 612-723-5060
Timeline
Head of Sales Assistant
Bonfe Exteriors
01.2023 - 09.2023
General Manager
Moonshine Whiskey
05.2017 - 11.2017
Office Manager
Ted Glasrud & Associates
01.2015 - 05.2017
Assistant Manager
Wild Bill's Sports Saloon
11.2009 - 07.2014
Office Manager
Spinal Wellness Center
04.2007 - 06.2009
Forensic Accounting
Kaplan University
undefined
Rasmussen University
Similar Profiles
Wesley BrandWesley Brand
Sales Intern at Bonfe ExteriorsSales Intern at Bonfe Exteriors
Ezekiel OlmsteadEzekiel Olmstead
Sales Representative at Bonfe ExteriorsSales Representative at Bonfe Exteriors
Brandy MazzeoBrandy Mazzeo
Business Office Manager at Milestones Exteriors LLC.Business Office Manager at Milestones Exteriors LLC.
Casey CoenenCasey Coenen
Laborer at Drytech RestorationLaborer at Drytech Restoration
Chad MihmChad Mihm
Branch Manager at Freedom Home Care, LLCBranch Manager at Freedom Home Care, LLC