Heidi Berg
Forest Lake
Summary
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing stressful situations. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Key's Cafe
07.2024 - 08.2025
- Greeted guests warmly, creating a welcoming atmosphere upon arrival.
- Assisted in maintaining cleanliness and organization of dining areas.
- Handled guest inquiries and concerns with professionalism and patience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School -
Forest Lake Senior High School
09.2025
Skills
- Communication
- Organization
- Leadership
- Assertiveness
- Handling complaints
- Judgment and decision making
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Conflict resolution
Accomplishments
- Magna Cum Laude for having a high gpa, June 2020
- Magna Cum Laude for having a high gpa, June 2019
- Magna Cum Laude for having a high gpa, June 2018
- Cum Laude for having a high gpa, June 2017
Timeline
Restaurant Hostess
Key's Cafe
07.2024 - 08.2025
High School -
Forest Lake Senior High School
Hobbies and Interests
Prom Planning Committee