Heidi Hausknecht Wright
Lakeville
Summary
Results-oriented and dependable professionals with proven experience in customer service and management. Adept at thriving in fast-paced environments while effectively supervising and motivating staff to drive productivity and profitability. Collaborative team player with a strong work ethic, seeking a challenging role with a company that values employee growth and offers opportunities for advancement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Stay-at-home Parent
Stay-at-home Parent
03.2009 - Current
- Managing a household, scheduling activities, and juggling multiple responsibilities requires excellent time management and organizational skills
- Communicating with children, teachers, and other parents builds strong communication and interpersonal skills
- Dealing with unexpected situations, resolving conflicts, and making decisions for your family showcases problem-solving abilities
- Planning family events, organizing home projects, or coordinating children's activities can be framed as project management experience
- Balancing various tasks simultaneously, such as cooking, cleaning, and childcare, highlights multitasking skills
- Adjusting to changing schedules, handling unexpected situations, and adapting to children's needs demonstrates adaptability and flexibility
- Caring for children requires patience and empathy, which are valuable qualities in many professions
Assistant Manager/Support Specialist
FASTENAL Company
03.2007 - 03.2009
- Provided comprehensive support to outside sales teams, contributing to increased sales performance
- Managed inside sales and customer service operations, ensuring customer satisfaction and resolving inquiries effectively
- Handled accounts receivable and payable, maintaining accurate financial records
- Oversaw store inventory, receiving, and shipping processes, optimizing inventory control and logistics
- Managed day-to-day office operations, ensuring smooth and efficient workflow
Employment Specialist
CHOICE, INC.
08.2003 - 03.2007
- Facilitated employment and personal development opportunities for adults with developmental disabilities
- Managed case files and teams for 7 consumers, ensuring effective communication through meetings, reports, and regular contact
- Supervised and scheduled over 60 consumers, providing job coaching and training to enhance productivity and independence
- Managed multiple job sites (Sprint Hill, Fastenal, and United Hardware), overseeing schedules, payroll, and leadership training for other job coaches
Office Manager/Receptionist
Statement Salon
01.2002 - 07.2003
- Provided exceptional customer service, greeting clients and managing the salon's appointment schedule
- Maintained a clean and organized office environment, ensuring a productive workspace for staff
- Managed accounts payable and receivable, invoicing, and preparing deposits
- Procured salon supplies, meeting with distributors weekly to stay informed about new products and place orders
Education
Bachelor of Science - Family Studies and Human Development
University of Utah
Salt Lake City, UT01.2001
Skills
- Computer literate with experience in [mention specific software or systems, eg, Microsoft Office Suite, CRM software, etc]
- Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently and meet deadlines
Timeline
Stay-at-home Parent
Stay-at-home Parent
03.2009 - Current
Assistant Manager/Support Specialist
FASTENAL Company
03.2007 - 03.2009
Employment Specialist
CHOICE, INC.
08.2003 - 03.2007
Office Manager/Receptionist
Statement Salon
01.2002 - 07.2003
Bachelor of Science - Family Studies and Human Development
University of Utah
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