Heidi Paulson
Woodbury
Summary
Cardiac MRI Technical Coordinator at Minneapolis Heart Institute with successful experience in enhancing workflows and optimizing SOPs. Skilled in patient care and staff training, I foster collaboration and maintain high-quality standards, ensuring accurate imaging while prioritizing patient safety and satisfaction. Committed to excellence in safety, quality, accuracy and continuous improvement in healthcare delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cardiac MRI Technical Coordinator
Minneapolis Heart Institute- Allina Health
12.2018 - Current
- Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
- Provided one-on-one coaching to team members struggling with complex technical concepts or tasks, fostering a supportive and collaborative work environment.
- Contributed to the development of new imaging protocols, optimizing diagnostic accuracy and minimizing patient exposure to radiation.
- Ensured accurate diagnostic images by maintaining top-quality equipment and following strict safety procedures.
- Enhanced patient care by implementing efficient diagnostic imaging protocols and maintaining high-quality standards.
- Fostered a positive workplace culture that prioritized teamwork, open communication, and shared responsibility for outcomes.
MRI Technologist
Twin Cities Orthopedics
09.2014 - 02.2024
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations when handling personal information.
- Enhanced team collaboration through active participation in staff meetings, sharing insights on improved practices.
- Reviewed physicians' orders to determine medical imaging needs and operated MRI equipment to produce diagnostic images.
- Boosted patient satisfaction through compassionate care and clear communication before, during, and after procedures.
MRI Technologist
Abbott Northwestern Hospital
08.2014 - 08.2017
- Ensured safe MRI examinations by strictly adhering to safety guidelines and monitoring patients during scans.
- Demonstrated adaptability in performing various types of MRI studies based on individual needs, such as neurological or musculoskeletal scans.
- Promoted patient-centered care by establishing rapport with diverse populations while maintaining professionalism throughout the examination process.
- Collaborated with interdisciplinary teams to provide comprehensive care for patients with complex medical needs.
- Provided exceptional customer service to both patients and their families throughout the entire diagnostic process.
MRI Technologist
Children's Hospital
11.2015 - 11.2016
- Achieved seamless collaboration between departments through clear communication with other healthcare professionals regarding patient needs and exam requirements.
- Increased patient satisfaction by providing compassionate care and maintaining a clean, comfortable environment during procedures.
- Strengthened relationships with patients by taking the time to explain exams thoroughly while answering questions professionally yet empathetically.
- Collaborated with radiologists to optimize MRI protocols for specific clinical indications, improving diagnostic accuracy.
- Provided top-notch service in high-stress situations, consistently meeting tight deadlines without sacrificing quality or safety standards.
Education
Bachelor of Arts - Health Care Administration
Concordia University
St. Paul, MN08-2022
Associate of Applied Science - Radiography
St. Catherine University
Saint Paul, MN05-2014
Associate of Arts - Philosophy
Normandale Community College
Minneapolis, MN01-2012
Skills
- Patient care
- Staff training
- Quality control procedures
- Image quality assessment
- Records management
- Patient advocacy
- HIPAA compliance
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Safety procedures
- Self motivation
- Professionalism
- Team leadership
- Cardiac MRI experience
- Patient safety
- Ethical and Acts with Integrity
Certification
MRSO (MRSC™), Magnetic Resonance Safety Officer
American Board of Magnetic Resonance Safety (ABMRS)
ARRT (R)(MR), American Registry of Radiologic Technologists, Radiography and Magnetic Resonance certified
Timeline
Cardiac MRI Technical Coordinator
Minneapolis Heart Institute- Allina Health
12.2018 - Current
MRI Technologist
Children's Hospital
11.2015 - 11.2016
MRI Technologist
Twin Cities Orthopedics
09.2014 - 02.2024
MRI Technologist
Abbott Northwestern Hospital
08.2014 - 08.2017
Bachelor of Arts - Health Care Administration
Concordia University
Associate of Applied Science - Radiography
St. Catherine University
Associate of Arts - Philosophy
Normandale Community College
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