HEIDI RAFFETY
Ramsey
Overview
30
30
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL (DSP)
Ehrnriter Cares
10.2023 - Current
- Direct Support Professionals with 11 years of experience working one on one in the clients own home and in the community to build skills that empower them, engage them and integrate within their community
- Developed positive relationships with clients through active listening, empathy, and effective communication
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
QUALIFIED SPECIAL EDUCATION PARAPROFESSIONAL
ANOKA-HENNEPIN SCHOOL DIST #11
04.2014 - 09.2023
- Experienced Special Education Paraprofessional with 9 years of experience working in the education sector
- Proven ability to quickly act on my feet and make critical decisions on my own
- Excellent organizational skills, time management, communication, problem-solving skills and the ability to make independent decisions
- Utilized assistive technology devices and tools to enhance student engagement and participation in classroom activities
- Compassionate and understanding when working with diverse students with behavioral issues and physical disabilities to guarantee they have a safe and positive learning environment
- Served as a positive role model for students by demonstrating empathy, patience, and respect for individual differences
PAYROLL SPECIALIST/BOOKKEEPING CLERK
RAFFETY BROTHERS LLC
Ramsey
03.2007 - 08.2019
- Detail-oriented and organized Payroll Specialist with 10+ years of experience in payroll processing
- Strong organizational skills to keep accurate records and stay organized to ensure accuracy and efficiency
- Exceptional customer service skills for sensitive financial information
- Demonstrated strong attention to detail when reviewing pay data for accuracy before finalizing each pay cycle
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Maintained confidentiality of sensitive information while handling employee records or company-related documents
IN HOME PERSONAL CARE ASSISTANT (PCA)
PEOPLE ENHANCING PEOPLE
ELK RIVER
05.2008 - 03.2013
- Compassionate and dedicated in-home supportive service with 25+ years of experience that provided essential support to a male quadriplegic in his own home
- Showed a strong commitment to enhancing his quality of life, while ensuring his dignity and rights were respected
- Engaged in meaningful conversations with client to provide emotional support and companionship
- Demonstrated empathy towards client's emotional needs while respecting autonomy and independence
- Assisted client with daily tasks such as, laundry, grocery shopping and personal hygiene
TEAM COORDINATOR/STAFF MENTOR/HOME MANAGER/PCA
ENGLISH ROSE SUITES
EDINA
06.2001 - 08.2003
- Dedicated Staff Mentor with 2 years of experience in personnel management, staff training and being a provider for people living with Alzheimer's or Dementia in a 6 bedroom home
- Experienced in overseeing staffing, scheduling for 29 employees and other administrative duties
- Proven track record of successfully leading staff to achieve their full potential, developing team morale and maintaining staff satisfaction
- Facilitated communication between staff members and families/guardians regarding resident updates or concerns
- Managed staff schedules effectively, ensuring adequate coverage at all times while minimizing overtime expenses
- Committed to promoting a safe and productive work environment
CHIROPRACTIC ASSISTANT
PETERSON CHIROPRACTIC CLINIC
ORTONVILLE
03.1997 - 06.1998
- Highly motivated individual with a passion for helping others! Demonstrated ability to prioritize tasks and manage time effectively to complete job responsibilities, while adhering to HIPAA standards of confidentiality
- Delivered friendliness, showed our patients empathy when needed, as well as providing professional customer service to patients while creating a positive healthcare experience
- Assisted chiropractor in providing patient care, including preparing treatment rooms and equipment
- Performed administrative tasks such as answering phone calls and filing documents
- Managed patient records and maintained confidentiality of sensitive information
DIRECT SUPPORT PROFESSIONAL
MONARCH HEIGHTS
ORTONVILLE
03.1996 - 06.1998
- Offering clients emotional support, companionship and entertainment
- Transported clients to appointments, shopping and social destinations
- Ambulated clients using safe mobilization techniques
Timeline
DIRECT SUPPORT PROFESSIONAL (DSP)
Ehrnriter Cares
10.2023 - Current
QUALIFIED SPECIAL EDUCATION PARAPROFESSIONAL
ANOKA-HENNEPIN SCHOOL DIST #11
04.2014 - 09.2023
IN HOME PERSONAL CARE ASSISTANT (PCA)
PEOPLE ENHANCING PEOPLE
05.2008 - 03.2013
PAYROLL SPECIALIST/BOOKKEEPING CLERK
RAFFETY BROTHERS LLC
03.2007 - 08.2019
TEAM COORDINATOR/STAFF MENTOR/HOME MANAGER/PCA
ENGLISH ROSE SUITES
06.2001 - 08.2003
CHIROPRACTIC ASSISTANT
PETERSON CHIROPRACTIC CLINIC
03.1997 - 06.1998
DIRECT SUPPORT PROFESSIONAL
MONARCH HEIGHTS
03.1996 - 06.1998
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