Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Woelber

Lake Benton

Summary

Dynamic Patient Flow Coordinator at Avera McKennan Health System with expertise in patient scheduling and a strong commitment to patient safety. Proven ability to enhance operational efficiency and reduce wait times through effective strategies. Skilled in HIPAA compliance and fostering excellent communication, ensuring high-quality patient care and satisfaction.

Overview

10
10
years of professional experience

Work History

Patient Flow Coordinator

Avera McKennan Health System
12.2019 - Current
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
  • Enhanced the efficiency of patient admissions, ensuring accurate insurance verification and processing.
  • Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
  • Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
  • Scheduling patient, answering phones, working with insurance companies.
  • Assisting Doctors and nurses as needed

Administrative Assistant

Pipestone Dental Center
11.2015 - 11.2019

* Schedule patient

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.

Education

High School Diploma -

Freeman High School
Freeman, WA

Skills

  • Patient scheduling
  • Medical terminology
  • Budgeting and financial management
  • Healthcare systems
  • CPR/BLS
  • Attention to detail
  • Multitasking
  • Patient care
  • HIPAA compliance
  • Patient safety
  • Verbal and written communication
  • Patient confidentiality
  • Office administration

Timeline

Patient Flow Coordinator

Avera McKennan Health System
12.2019 - Current

Administrative Assistant

Pipestone Dental Center
11.2015 - 11.2019

High School Diploma -

Freeman High School
Heidi Woelber