Helena Fabacher
U.S. Bank
Saint Paul
2
years of professional experience
Operations Analyst and Team Lead with 2+ years of experience managing complex financial operations, resolving exceptions, improving workflows, and supporting high-priority stakeholders in a fast-paced, highly regulated environment. Proven ability to turn ambiguous processes into clear workflows through process mapping, documentation, training, and continuous improvement. Strong communicator experienced in managing escalations, coordinating across teams, and balancing competing priorities. Promoted to Team Lead after 18 months in recognition of strong performance and leadership.
Work History
Operations Analyst 2 - Team Lead
8 Months- Created and reworked multiple Operational procedures to identify operational vulnerabilities, inefficiencies, and opportunities to strengthen controls and reduce risk.
- Managed workflow improvement projects supporting Private Wealth Management Operations, prioritizing Money Movement, operations, and reconciliation.
- Lead day-to-day operations for a team of 10, providing guidance, coaching, and escalation support while promoting consistent execution of operational controls and procedures.
- Reconcile operational escalations from stakeholders, investigating root causes and coordinating timely resolutions to mitigate risk while maintaining a strong customer experience.
- Develop, review, and maintain policies, procedures, and process documentation to support consistent execution, strengthen controls, and improve operational readiness.
- Coach and train employees on procedures, risk controls, and process changes to support successful adoption and consistent execution.
Operations Analyst
1 Year 6 Months- Executed and monitored complex financial transactions for stakeholders, maintaining accuracy and adherence to established controls and procedures.
- Worked closely with various teams to develop new procedures, systems, and workflows.
- Led a project to redesign workflows for 3 desks and consolidated responsibilities into a single workflow, improving efficiency and reducing processing time from 4 days to 1, and mitigated opportunities for error.
- Authored and maintained detailed operational procedures for complex operational processes, translating business requirements and risk considerations into clear, actionable documentation.
- Supported daily operations for high-risk financial transactions, ensuring adherence to established procedures, controls, and risk mitigation requirements.
- Participated in ad hoc projects and process improvement initiatives, managing competing priorities while maintaining accuracy and adherence to risk controls.
Education
Bachelor - Communications
Associate - Communication Studies
Skills
Financial Operations
Process Creation/Improvement
Interpersonal Communications
Exception Resolution
Data Reconciliation
Operational Controls
Risk Mitigation
Process Documentation
Timeline
Operations Analyst 2 - Team Lead
U.S. Bank
12.2025 - CurrentRead More
Operations Analyst
U.S. Bank
06.2024 - 12.2025Read More
Mississippi State University
Bachelor from Communications
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Minneapolis College
Associate from Communication Studies
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