Helena Ford
Saint Paul
Summary
A customer-focused and results-oriented professional with years of experience in customer service and operations, seeking an Assistant Storage Unit Manager position to leverage my proven ability to deliver exceptional customer experiences, manage unit rentals, maintain facility cleanliness, and efficiently support overall site operations while adhering to company policies and procedures.
Overview
15
15
years of professional experience
Work History
Retail Seller
Self Employed Web
09.2019 - Current
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Used well- established online selling techniques and procedures to market products on Poshmark.
Server
HMS Host International
09.2017 - 06.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Escalation Specialist
Best Buy
09.2009 - 09.2013
- Answered Tier 3 customer complaint calls promptly to avoid on-hold wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Psychology
University Of Phoenix
Online04-2017
Skills
- Witten and oral communication
- Multi tasking
- Complaint resolution
- Adaptability and flexibility
- Reliability
References
References
David Wilson 612-805-5826
Natasha Sargent 612-578-4101
Timeline
Retail Seller
Self Employed Web
09.2019 - Current
Server
HMS Host International
09.2017 - 06.2020
Customer Service Escalation Specialist
Best Buy
09.2009 - 09.2013
Associate of Science - Psychology
University Of Phoenix
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