Hiba Mohamud Ali
Pelican Rapids
Summary
My career objective is to utilize my exceptional communication and interpersonal skills, along with my knowledge of customer service, administrative tasks, and attention to detail, to provide exceptional service to guests and visitors. I am dedicated to creating a welcoming atmosphere and ensuring a positive experience for guests by efficiently handling their inquiries and requests, managing reservations, and maintaining accurate records. I am seeking a position where I can utilize my skills to contribute to the success of the organization while also developing my professional skills and advancing my career in the hospitality industry.
Overview
7
7
years of professional experience
Work History
Dispatcher
Sky Trucking LLC
09.2024 - Current
- Booking loads and dispatching drivers
- Overseeing setups and bills for the company
- Ensuring safety and compliance with regulations
- Managing driver schedules and optimizing delivery routes
- Providing customer support and addressing service issues
- Monitoring dispatch operations to ensure efficiency
Vector Widow Representative
Vector Widows
11.2021 - 09.2022
- Acting as the main point of contact between Vector Windows and clients
- Inspected doorways frames and windows for installation purposes and Removed old frames as needed and installed new ones.
- Cut and measured spaces and doors also Used tools to ensure doors hung appropriately on hinges.
- Installed associated hardware including locks keys and knobs.
- Winterized window installations to improve utility use efficiency.
- Representing Vector Windows at industry events, conferences, and trade shows
- Develop and maintain relationships with clients and partners to ensure their needs are met
- Collaborating with the sales and marketing team to create and implement sales strategies and campaigns.
- Providing training and support to clients on Vector Windows products and services
- Gathering feedback from clients and relay it to the relevant departments within Vector Windows
- Conducting product demonstrations and presentations to prospective clients
- Generating leads and follow up on sales inquiries to close deals
- Coordinating with the product development team to ensure client requirements are met and communicated effectively.
- Keeping up to date with the latest industry trends and technologies to remain competitive in the market.
Office Assistant
Welcome place
08.2021 - 11.2021
- Greeting and welcoming visitors, clients, and employees in a professional and friendly manner.
- Answering and directing phone calls to appropriate personnel or taking messages.
- Scheduling appointments and maintaining calendars for executives and staff members.
- Assisting with office administration tasks, such as data entry, filing, photocopying, and faxing.
- Managing and distributing incoming and outgoing mail and packages.
- Keeping the reception area clean, organized, and well-stocked with supplies.
- Maintaining an inventory of office supplies and ordering replacements when necessary.
- Coordinating and booking travel arrangements, such as flights, hotels, and rental cars.
- Handling sensitive and confidential information with discretion and professionalism.
- Providing administrative support to multiple departments or executives as needed.
- Troubleshooting basic technical issues with office equipment, such as printers and copiers.
- Ensuring office security measures are in place and adhered to, such as monitoring visitor access and distributing ID badges.
Line working
Shearers Snacks
06.2018 - 08.2020
- Performing quality control checks on products to ensure they meet company standards
- Maintaining a clean and organized work area and complying with all safety regulations
- Reporting any issues or malfunctions with equipment to supervisors
- Following standard operating procedures and adhering to production schedules
- Communicating with other members of the production team to ensure efficient and effective workflow
- Participating in training programs to improve knowledge and skills related to production processes
- Extremely efficient with managing day-to-day operations.
- Work with multiple departments to effectively meet companies hiring goals
- Regularly scheduled calls and followed up with clients to improve campaign performance
- Performing other duties as assigned by supervisors or management.
Education
Bachelor of Science - Business Administration
Minnesota State Community and Technical College
Pelican Rapids, MinnesotaHigh School Diploma - undefined
Pelican Rapids High School
Pelican Rapids, Minnesota01.2018
Skills
- Excellent written and oral communication skills
- Team player who excels at building trusting relationships with coworkers and customers
- Highly organized and able to be flexible to a changing work environment
- Enthusiastic and knowledge-hungry learner who is ready to meet new challenges
- Working knowledge of Microsoft Office, Word, Excel, And PowerPoint
References
+1 (288) 635-910, 310 S Broadway, Pelican Rapids, MN, United States, 56572
Hobbies and Interests
Hiking, Paddle boarding, Yoga, Healthy cooking, Home Improvement arts & crafts, Comedy show
ATTRIBUTES
- Adaptable
- Scheduled
- Listens well
- Organized
- Motivated
- Transparent
- Personable
- Team player
- Hardworking
Timeline
Dispatcher
Sky Trucking LLC
09.2024 - Current
Vector Widow Representative
Vector Widows
11.2021 - 09.2022
Office Assistant
Welcome place
08.2021 - 11.2021
Line working
Shearers Snacks
06.2018 - 08.2020
High School Diploma - undefined
Pelican Rapids High School
Bachelor of Science - Business Administration
Minnesota State Community and Technical College
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