Hida Diallo
Rochester
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges in fast-paced environments. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Lead Sterile Processing Technician
Mayo Clinic Hospital
Rochester
02.2025 - Current
- Ensured compliance with safety standards by performing routine inspections on sterilization equipment and processes.
- Processed and prepared surgical instruments by adhering to established protocols, enhancing operational efficiency.
- Trained new staff in sterile processing techniques, improving team productivity and reducing errors in instrument handling.
- Collaborated with healthcare professionals to assess and meet sterilization needs, supporting high-quality patient care.
- Monitored sterilization cycles and documented results, ensuring adherence to regulatory standards and practices.
- Inspected returned instruments for damage or wear prior to sending them out for repair or replacement as needed.
- Ensured compliance with all federal regulations regarding the reprocessing of medical devices according to standards set forth by AAMI and ANSI.
- Coordinated with other departments such as nursing units to ensure necessary supplies are available when needed.
- Performed daily decontamination and sterilization of instrumentation for surgical procedures
- Supervise and train a team of sterile processing technicians.
- Monitor sterilization cycles using biological and chemical indicators.
- Oversee instrument tracking systems (Censis)
- Coordinate daily workflow to meet surgical case demands.
- Conduct quality assurance audits and resolve discrepancies.
- Assist management with scheduling and performance evaluations.
- Maintain zero infection-related compliance
Medical Assistant
Women’s Physician Group
Memphis
01.2023 - 12.2024
- Assisted in patient intake processes, ensuring accurate data collection and enhancing overall clinic efficiency.
- Maintained examination rooms and medical equipment, contributing to a safe and organized healthcare environment.
- Coordinated patient scheduling and follow-ups, optimizing clinic workflow and reducing patient wait times.
- Conducted routine gynecological examinations, fostering early detection of health issues and improving patient health management.
- Referred patients to specialists for further diagnosis or treatment when needed.
- Ordered and interpreted diagnostic tests such as ultrasounds, sonograms, Pap smears, amniocentesis, and blood work.
- Assisted in patient examinations and procedures, ensuring compliance with safety protocols and enhancing patient care experiences.
- Managed patient scheduling and follow-up communications, streamlining office operations and improving appointment adherence.
- Maintained and organized medical equipment and supplies, ensuring readiness for procedures and optimizing clinic efficiency.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
Behavioral youth counselor assistant
Youth Villages
Memphis
10.2021 - 01.2023
- Facilitated therapeutic activities for youth, promoting emotional and social growth, resulting in improved behavioral outcomes.
- Collaborated with multidisciplinary teams to develop individualized treatment plans, enhancing overall care coordination for clients.
- Monitored and documented client progress, ensuring compliance with treatment goals and contributing to effective program evaluations.
- Provided crisis intervention and conflict resolution support, fostering a safe environment that minimized incidents and ensured client safety.
- Trained and mentored new staff on best practices for youth counseling, enhancing team performance and service delivery.
- Conducted regular assessments of youth needs and progress, refining intervention strategies to better address individual challenges.
- Established strong relationships with clients built upon trust, respect, empathy, and understanding.
- Utilized de-escalation techniques when working with youths exhibiting aggressive or violent behavior.
- Assisted in developing behavior modification plans to promote positive behaviors in children.
- Facilitated group therapy sessions focused on anger management, stress reduction, and communication skills.
- Monitored client's progress by tracking changes in behavior through observation and documentation of interventions used.
- Maintained detailed records of all services provided including progress notes, case summaries, discharge summaries.
- Encouraged a safe environment that was conducive to learning while providing supervision during both indoor and outdoor activities.
- Developed individualized treatment plans for youth based on their specific needs and goals.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Prepared and maintained required treatment records and reports.
Lead Ramp Agent
Envoy Airlines
Memphis
04.2019 - 07.2021
- Supervised ramp operations, ensuring compliance with safety protocols and minimizing delays during aircraft turnaround.
- Trained and mentored new ramp agents, enhancing team productivity and operational efficiency across shifts.
- Coordinated with ground crew to manage baggage loading and unloading, maintaining precise adherence to schedules.
- Conducted regular safety audits of ramp operations, identifying and mitigating potential hazards to ensure compliance.
- Verified accuracy of freight weights against documentation before loading onto aircrafts.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Communicated effectively with pilots regarding arrival and departure times, weather conditions and other pertinent information.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
- Organized the rotation schedule for ramp agents ensuring adequate coverage at all times.
- Maintained accurate records pertaining to flight schedules, crew manifest information and passenger counts.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Operated equipment to support on-ground operations in between flights.
- Collected, sorted and checked baggage tags against flight lists.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Resolved issues related to misplaced or lost baggage.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Education
Diploma - Medical Assistant Program
Concorde Career College
Memphis, TN 08.2020 - 07.2021
Southaven High School
Southaven , MsSkills
- Surgical instrumentation
- Quality assurance
- Infection control
- Staff training
- Workflow coordination
- Patient safety
- Crisis intervention
- Medical record management
- Team collaboration
- Conflict resolution
- HIPAA compliance
- Equipment maintenance
- Data documentation
- Decontamination procedures
- Regulatory adherence
- Behavioral assessment
- Instrument tracking
- Patient scheduling
- Workflow optimization
- Computerized tracking
- Operating room support
- Technical documentation
- Staff training and mentoring
- Crisis intervention techniques
- Patient intake processes
- Collaboration with healthcare professionals
- Documentation management
- Safety inspections
- Workstation organization
- OSHA regulations compliance
- Supply management
- Sterilization compliance
- Verbal and written communication
- Multitasking and organization
- Time management
Timeline
Lead Sterile Processing Technician
Mayo Clinic Hospital
02.2025 - Current
Medical Assistant
Women’s Physician Group
01.2023 - 12.2024
Behavioral youth counselor assistant
Youth Villages
10.2021 - 01.2023
Diploma - Medical Assistant Program
Concorde Career College
08.2020 - 07.2021
Lead Ramp Agent
Envoy Airlines
04.2019 - 07.2021
Southaven High School