Summary
Overview
Work History
Education
Skills
Environment And Tools
Leadership And Achievements
Certification
Timeline
Generic
Himajith Sudhakar

Himajith Sudhakar

Rosemount

Summary

Dynamic Sr. Manager at Ameriprise Financials with expertise in ServiceNow implementation and strategic transformation. Proven track record in driving continuous improvement and user adoption through effective communication and leadership. Skilled in cross-functional collaboration, delivering impactful automation solutions that enhance business outcomes and streamline processes. Expert in Agile methodologies and stakeholder communication, with a proven track record in driving digital transformation initiatives. Delivered enterprise-grade solutions that significantly enhance service delivery and operational efficiency. Recognized for improving user experience through innovative strategy, and effective project management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Manager Technology Delivery

Ameriprise Financials
06.2021 - Current
  • Defined and implemented strategic transformation roadmaps, leveraging ServiceNow’s capabilities (i.e. ITSM, ITOM, ITAM, HRSD, and IRM are aligned with the latest features and capabilities included in the ServiceNow platform family releases.
  • Collaborated with business leaders, IT teams, and the ServiceNow platform team (including the ServiceNow architect, development lead, and ops lead) to align platform capabilities with business needs and drive business outcomes.
  • Driven continuous improvement through automation, process improvements, and digital transformation opportunities identification and closure, which include high-level business requirement capturing and CBA creation.
  • Managed and collaborated with cross-functional teams, including BSAs, UX designers, product owners, ServiceNow developers, architects, and process owners, to deliver transformation initiatives.
  • Driven organizational change and user adoption through effective communication, training, and support.
  • Managed a team that supports a complex global business unit, with responsibility for hiring, goal setting, monitoring annual performance plans, coaching, and personal development plans.
  • Provided technical expertise and leadership to a team of highly technical employees.
  • Developed and maintained a high-performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management.
  • Provided thought leadership to the operations team in implementing and delivering automation, such as MID Server re-architecture, one-step failover capabilities, automated release management processes, clone automation and optimization, and code review processes.
  • Effectively managed a BSA team of five and provided solution guidance to the team.
  • Facilitated and ensured scalable, functional, and technical design sessions for all BAU and Fed Dev items released every month.
  • Worked on complex integrations that include REST, SOAP, flow designer/spokes, file-based integrations, inbound emails and Mainframe based integrations.
  • Worked on a complex standardization process, leveraging ServiceNow capabilities like location, user data, notifications, and service portals.
  • Played a key role in the information architecture for both the Service Portal and the HR Employee Center.

Sr. Business Systems Analyst

Genius Minds LLC - Client Ameriprise Financials
11.2017 - 06.2021
  • Collaborated with diverse stakeholders to define business and technology process requirements for Ameriprise Financials.
  • Designed ITAM processes and established CI/Asset lifecycle management frameworks.
  • Designed standardization processes for accurate location tagging globally.
  • Created comprehensive user and system requirements with full traceability.
  • Conducted rigorous system and user acceptance testing to ensure quality deliverables.
  • Developed workflows across IT asset management, integrating CMDB data standards.
  • Facilitated workshops for ServiceNow SPM module implementation, enhancing project ideation.
  • Conducted workshops and implemented BCM module within ServiceNow, effectively migrated from Maestro.
  • Engineered cloud integration solutions linking ServiceNow with other platforms.
  • Utilized Excel analytics for dashboard creation and statistical reporting.

Project Engineer

Wipro Technologies
12.2012 - 05.2015
  • Worked in Core Development Team.
  • Worked on the VPMI (Virtual Project management Intranet) allocated every month for release or work on other issues as provided by client within stipulated number of hours.
  • Co-ordinated with the business team in preparation of FRD (Functional Requirements Document).
  • Development and testing of FM adaptations using SNMP interface (OSS5.x).
  • Analyzing and understanding customer requirements, implementation and documentation, ensuring quality of the product by testing it in both local and real environment.
  • Majorly involved in writing codes for different requirements like System distinguished name, Clearing alarms from NetAct monitor, Alarm synchronization, etc.
  • Setting up simulators for testing the product in different environments.
  • Responsible for debugging various technical issues evolved during testing of the product in UNIX environment.

Education

Masters - Information Systems

Virginia Commonwealth University
VA
12-2017

Master of Business Administration - Lean Operation System

Christ University
Bangalore
05.2016

Bachelor of Engineering - Electronics & Communication

SJB Institute of Technology
Bangalore
05.2012

Skills

  • Project management
  • Communication
  • Problem solving
  • Analytical skills
  • Leadership and teamwork
  • Process re-engineering
  • ServiceNow implementation
  • Integration management
  • Continuous improvement
  • Strategic transformation
  • Business analysis
  • Cross-functional collaboration
  • Change management
  • Communication skills
  • User adoption strategies
  • Data analytics

Environment And Tools

  • ServiceNow
  • Jira
  • MS Visio
  • MS Excel
  • MS Project
  • MS PowerPoint
  • MS SharePoint
  • UNIX
  • Oracle Pl/SQL

Leadership And Achievements

  • Certified CSA ServiceNow
  • Received Chairmans stock option reward for distinguished performance.
  • Honored as International Program Ambassador by Virginia Commonwealth University.
  • Certified in Lean six sigma from KPMG and awarded green belt.
  • Robotics – Building analog and Arduino based robots.

Certification

  • Certified System Administrator
  • Certified in Lean six sigma from KPMG and awarded green belt.

Timeline

Sr. Manager Technology Delivery

Ameriprise Financials
06.2021 - Current

Sr. Business Systems Analyst

Genius Minds LLC - Client Ameriprise Financials
11.2017 - 06.2021

Project Engineer

Wipro Technologies
12.2012 - 05.2015

Masters - Information Systems

Virginia Commonwealth University

Master of Business Administration - Lean Operation System

Christ University

Bachelor of Engineering - Electronics & Communication

SJB Institute of Technology

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Himajith Sudhakar