Hninpwint Phyu
Saint Paul
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Medical Assembler
Boston Scientific
Saint Paul
07.2024 - Current
- Inspected equipment for wear, specifications adherence and issues.
- Cleaned, lubricated, and adjusted parts as necessary for proper functioning of medical devices.
- Assembled medical devices and components according to blueprints, diagrams, and product specifications.
- Maintained cleanliness and organization in the assembly area.
- Inspected incoming parts for defects prior to use in production process.
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
Personal Care Assistant
Karen Myanmar senior center
Saint Paul
03.2019 - 08.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Drove clients to doctors' appointments and social outings.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Customer Service Agent
Suncountry airline
Minneapolis
09.2022 - 07.2024
- Resolved customer complaints quickly and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Server
Bangogk Thai deli
Saint Paul
06.2018 - 10.2020
- Served food and beverages to patrons and confirmed complete orders.
- Greeted guests and provided menus.
- Trained new employees to perform duties.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Some College (No Degree) -
The Travel Academy
Saint Paul, MN10-2022
High School Diploma -
Roseville Adult Learning Center
Roseville, MN07-2022
Skills
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Quality improvement
- Packaging and labeling
- Testing and inspection
- Cleanroom procedures
- Teamwork
Timeline
Medical Assembler
Boston Scientific
07.2024 - Current
Customer Service Agent
Suncountry airline
09.2022 - 07.2024
Personal Care Assistant
Karen Myanmar senior center
03.2019 - 08.2024
Server
Bangogk Thai deli
06.2018 - 10.2020
Some College (No Degree) -
The Travel Academy
High School Diploma -
Roseville Adult Learning Center