Holly Harklerode
Lakeville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
ACS
Delta Air Lines
10.2022 - Current
- Assist customers with domestic and international check in by verifying proper documentation for travel
- Prepare gate for inbound and outbound flights
- Attend trainings to keep up to date on safety, compliance, and new product rollouts
- Assist in training new hires and transfers from other stations
- Report safety hazards at the ticket counter and gates
AIC
Delta Air Lines
09.2023 - Current
- Provide support to ticket and gate agents on escalated customer needs
- Obtain and maintain CRO qualifications
- Utilize resources with a logical and commonsense approach to best support the operation while upholding the Delta Brand
- Assist in trouble shooting ticketing issues and boarding issues
Accountant
Choice IT Global
03.2023 - Current
- Ledger daily transactions of withdrawals and deposits
- File monthly and quarterly business taxes
- Monitor open payables and receivables
- Reconcile credit card statements
Sales Associate
Works Computing
01.2019 - 07.2022
- Maintain and grow customer accounts
- Manage pipeline - GP between 1.5mil - 3.0mil
- Quote creation
- Report Management
- Attend trainings, customer meetings, and company events
Inside IT Sales
Works Computing a PDS Company
03.2015 - 01.2019
- Deal registrations, negotiated best pricing with distribution and manufacture
- Margin management
- Quote creation
- Maintain positive relationships with account reps and customers
Education
Certificate of Technical Studies - Property Management
Hennepin County Technical College
Eden Prairie, MN06-2008
Skills
- Microsoft Office Proficient
- Safety and Compliance
- Team Focused
- Flexible and Adaptable
Timeline
AIC
Delta Air Lines
09.2023 - Current
Accountant
Choice IT Global
03.2023 - Current
ACS
Delta Air Lines
10.2022 - Current
Sales Associate
Works Computing
01.2019 - 07.2022
Inside IT Sales
Works Computing a PDS Company
03.2015 - 01.2019
Certificate of Technical Studies - Property Management
Hennepin County Technical College
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