Developed comprehensive client management skills and adeptness in financial advisory within a fast-paced banking environment. Expertise in building and maintaining client relationships, identifying financial needs, and providing tailored solutions. Looking to transition into new field, leveraging these skills to drive customer satisfaction and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
Bank Forward
06.2023 - 08.2024
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Counted and packaged currency and coins.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Audited fellow teller currency to contribute to dual-control procedures.
Veterinary Assistant & Receptionist
Critter Care Pet Clinic
07.2020 - 10.2020
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Veterinary Assistant & Receptionist
Mesaba Animal Hospital
03.2019 - 04.2020
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Provided customer support to clients, answering questions and addressing concerns.
Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Prepared animals for surgery, including pre-operative care and post-operative monitoring.
Direct Support Professional
NHS-Northstar
09.2018 - 03.2019
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
General Laborer and Groundskeeper
Northern Specialties
04.2015 - 08.2017
Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
Played key role in preparing grounds for seasonal changes, ensuring timely transitions.
Utilized power tools and landscaping machines to maintain outdoor areas.
Performed equipment maintenance and repairs to keep tools functional for projects.
Applied fertilizers and pesticides to outdoor areas according to safety standards.
Education
Associate of Science - Business Administration And Management
Northwest Technical College
Bemidji, MN
05-2027
Skills
Professionalism and courtesy
Relationship building
Money handling
Regulations compliance
Customer service
Detail-oriented
Scheduling
Computer skills
Adaptability and dependability
Multi-line telephone systems
Multitasking and organization
Problem-solving
Certification
Certified Notary Public, 01/01/27
Timeline
Personal Banker
Bank Forward
06.2023 - 08.2024
Personal Banker
Deerwood Bank
03.2021 - 02.2023
Bank Teller
First National Bank of Cook
10.2020 - 01.2021
Veterinary Assistant & Receptionist
Critter Care Pet Clinic
07.2020 - 10.2020
Veterinary Assistant & Receptionist
Mesaba Animal Hospital
03.2019 - 04.2020
Direct Support Professional
NHS-Northstar
09.2018 - 03.2019
General Laborer and Groundskeeper
Northern Specialties
04.2015 - 08.2017
Associate of Science - Business Administration And Management