Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hope Liesener

Cass Lake

Summary

Developed comprehensive client management skills and adeptness in financial advisory within a fast-paced banking environment. Expertise in building and maintaining client relationships, identifying financial needs, and providing tailored solutions. Looking to transition into new field, leveraging these skills to drive customer satisfaction and business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Personal Banker

Bank Forward
Bemidji, MN
06.2023 - 08.2024
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Personal Banker

Deerwood Bank
Bemidji, MN
03.2021 - 02.2023
  • Tracked and processed customer account requests and applications.
  • Explained account terms and conditions to customers.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Streamlined loan application processes, reducing wait times and improving client experience.
  • Trained new personal bankers, elevating team performance and service quality.
  • Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
  • Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Bank Teller

First National Bank of Cook
Cook, MN
10.2020 - 01.2021
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Audited fellow teller currency to contribute to dual-control procedures.

Veterinary Assistant & Receptionist

Critter Care Pet Clinic
Virginia, MN
07.2020 - 10.2020
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Veterinary Assistant & Receptionist

Mesaba Animal Hospital
Hibbing, MN
03.2019 - 04.2020
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.

Direct Support Professional

NHS-Northstar
Chisholm, MN
09.2018 - 03.2019
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

General Laborer and Groundskeeper

Northern Specialties
Bemidji, MN
04.2015 - 08.2017
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
  • Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
  • Played key role in preparing grounds for seasonal changes, ensuring timely transitions.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.

Education

Associate of Science - Business Administration And Management

Northwest Technical College
Bemidji, MN
05-2027

Skills

  • Professionalism and courtesy
  • Relationship building
  • Money handling
  • Regulations compliance
  • Customer service
  • Detail-oriented
  • Scheduling
  • Computer skills
  • Adaptability and dependability
  • Multi-line telephone systems
  • Multitasking and organization
  • Problem-solving

Certification

Certified Notary Public, 01/01/27

Timeline

Personal Banker

Bank Forward
06.2023 - 08.2024

Personal Banker

Deerwood Bank
03.2021 - 02.2023

Bank Teller

First National Bank of Cook
10.2020 - 01.2021

Veterinary Assistant & Receptionist

Critter Care Pet Clinic
07.2020 - 10.2020

Veterinary Assistant & Receptionist

Mesaba Animal Hospital
03.2019 - 04.2020

Direct Support Professional

NHS-Northstar
09.2018 - 03.2019

General Laborer and Groundskeeper

Northern Specialties
04.2015 - 08.2017

Associate of Science - Business Administration And Management

Northwest Technical College

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Hope Liesener